Flysafair invites suitably qualified applicants to apply for their Permanent Customer Service Agent Vacancies (X2 Posts). The closing date for applications is the 22nd November 2024
POSTS: CUSTOMER SERVICE AGENTS X2
- Job Reference Number: PassengerServices_CustomerServiceAgent02
- Department: Passenger Services
- Industry: Aviation
- Job Type: Permanent
- Salary: Market Related
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our George Airport. The successful applicant will report to the Manager: Base Airport
JOB DESCRIPTION:
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information;
- Address any complaints in a professional and timeous manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
JOB REQUIREMENTS:
- Grade 12 or equivalent;
- Airport and ticket sales experience;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Conflict resolution skills.
PERSONAL ATTRIBUTES:
- Punctual; – High degree of patience and assertiveness;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer focused and service orientated.
APPLICATIONS:
APPLY FOR THE CUSTOMER SERVICE AGENT VACANCIES AT FLYSAFAIR HERE
CLOSING DATE: 22 NOVEMBER 2024
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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