The Metropolitan Trading Company (MTC) invites suitably qualified applicants to apply for their Service Management Agent Vacancies (X2 Posts). The closing date for applications is the 14th May 2024
POSTS: SERVICE MANAGEMENT AGENTS X2
- Department: Metropolitan Trading Company (MTC)
- Salary Range: Market-Related
- Division or Cluster: Operations
- Workplace: Braampark
EDUCATIONAL REQUIREMENTS AND EXPERIENCE:
- Bachelor of Commerce in Business Administration / NQF Level 7 in the related field
- 5-8 years of product experience in the ICT sector in Service Management
- A valid driver’s license is essential
- Required to work extended hours
SHORT DETAILED JOB DESCRIPTION:
- Managing and leading staff within the principles of EPIC (Expectations, People, Conversations).
- Providing knowledge, experience, and advice to support staff in their role.
- Ensuring support staff have the skills and knowledge to deliver a quality service to the people being supported.
- Modelling best practice support and coaching others to achieve these standards.
- Taking responsibility for ensuring all staff follow safe work practices.
- Effectively managing risk
- Consistently looking at ways to improve the quality of our service.
- Managing resources (incl. financial, property, and staffing).
- Maintaining community connections and an awareness of the resources available to individuals.
- Provide supervisors or specialists with notes regarding the problem, steps they have already
- taken to resolve the issue, and their diagnosis of the user’s problem.
- Engaging with community networks and other agencies
APPLICATIONS:
A comprehensive CV, certified matric certificate and certified ID copy should be emailed [email protected]
In terms of MTC’s Talent Acquisition Policy, you hereby consent to the following risk checks should your application be shortlisted:
- Credit Record
- CV Validation and;
- Employment record verification
- Criminal check and;
- Identity Validation
- Qualification/ Academic Records
DOWNLOAD THE SERVICE MANAGEMENT AGENTS AT MTC ADVERT HERE
CLOSING DATE: 14 MAY 2024
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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