Are you passionate about customer experience and enthusiastic about the aviation industry? FlySafair, South Africa’s favorite low-cost airline, is hiring! They’re opening six new positions for Call Centre Agents, and this could be your ticket to joining a dynamic, fast-growing aviation brand. Keep reading to learn more about the roles, the company, and how you can soar into this career opportunity.
Why This Is a Stellar Opportunity
- Join a Top-Rated Airline
FlySafair consistently receives glowing reviews for its punctuality, service, and value, making it a cherished brand among South African travelers. As a Call Centre Agent, you’ll become a frontline ambassador for this beloved airline. - Be a Customer Hero
If you love helping people, solving problems, and making travel magical, you’ll thrive here. You’ll guide customers through flight bookings, address queries or concerns, assist with changes and cancellations, and ensure every interaction reflects FlySafair’s upbeat and efficient brand. - Grow Within the Industry
FlySafair fosters professional growth—from customer service to management, sales, or operations, the sky’s the limit when you start in a customer-facing role.
Job Requirements:
- Grade 12 or equivalent
- One (1) to four (4) years’ experience in a Call Centre Environment
- Travel or relevant qualification will be an advantage
- Excellent communication in English (speak, read and write)
- Solid computer literacy
- Excellent phone etiquette
- No criminal or credit record
- Able to work on weekends, public holidays and flexible hours as required
- Own transport would be an advantage.
Call Centre Agent – What You’ll Do:
Here’s a snapshot of day-to-day responsibilities:
- Handle inbound calls, emails, live chat, and social media queries.
- Assist customers with flight reservations, itinerary changes, baggage information, special requests, and refunds.
- Resolve service issues in a polite, efficient, and empathetic manner.
- Maintain accurate records in FlySafair’s CRM systems.
- Collaborate with internal teams—sales, ops, logistics—when needed.
Ideal Candidate Profile:
The six new slots are for people who can:
- Display excellent English communication—written and verbal (additional languages are a bonus).
- Demonstrate strong problem-solving skills and attention to detail.
- Maintain composure and professionalism under pressure.
- Navigate digital environments quickly and adapt to new tools.
- Show genuine care for customer satisfaction and warm, energetic service.
These roles suit those with prior experience in customer service, call center work, travel, hospitality, or air travel—but motivated newcomers are also welcome.
What’s in It for You?
- A competitive remuneration package aligned with the industry.
- Staff travel benefits & discounts across FlySafair’s growing route network.
- A fun, supportive work environment focused on team spirit and career development.
- Hybrid or on-site work options (depending on location), plus standard employer benefits like medical aid and annual leave.
Who Should Apply?
If you are:
- A communicative powerhouse who loves making a difference in every interaction.
- Eager to learn, multilingual is a plus, and thrive in fast-paced settings.
- Driven, adaptable, dependable, and excited about the aviation industry.
Then today is the day you apply for one of the six open Call Centre Agent roles—each an excellent starting block for a long-term career path.
How to Apply:
APPLY FOR THE FLYSAFAIR CALL CENTRE AGENT VACANCIES HERE
Our Conclusion:
FlySafair’s Call Centre Agent vacancies offer more than just a job—they’re a chance to launch or level up your career in aviation. With six spots up for grabs, you have a strong chance if you bring communication skills, a customer-first mindset, and a collaborative spirit. Seize this chance to join a respected airline, gain industry perks, and enjoy travel opportunities along the way.
Don’t miss your flight—apply now and be part of the team that sets the standard for customer experience in South African skies.
CLOSING DATE: 09 JULY 2025
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