Are you passionate about customer service and eager to be the voice that helps residents access essential municipal services? The Midvaal Local Municipality, based in Meyerton, Gauteng, has announced six exciting vacancies for Call Centre Agents. This is a fantastic opportunity for motivated and service-driven individuals to join one of South Africa’s most forward-thinking municipalities.
Vacancy Overview
- Position: Call Centre Agent
- Number of posts: 6
- Location: Meyerton, ZA
- Employment type: Full-time (Shift-based position)
- Shift times:
- Day Shift: 06:00 – 14:00
- Afternoon Shift: 14:00 – 22:00
The role requires individuals who can handle inquiries, resolve complaints, and provide accurate information to community members in a professional and courteous manner.
POST: CALL CENTRE AGENTS X6
- Post Ref: MN 3887/25
- Location: Meyerton, ZA
- Salary: Total package R151 420.20 p.a. (exclusive of any benefits) (Fixed Term Contract ending 30 September 2028).
REQUIREMENTS:
- Grade 12.
- Call Centre Support/Contact Centre and/or Business Process Support Certificate.
- Fully Bi-Lingual (Afrikaans/English), and one local language, viz., IsiZulu or Sesotho, will be an added advantage.
- Computer Literate. Excellent communication, telephone etiquette and customer service skills.
- Passionate, motivated, and friendly individual.
- Attention to detail, office management, and excellent administration skills.
- Knowledge of the Midvaal Local Municipality and municipal area will be a strong recommendation.
- 2 years of relevant experience in call centre/customer service or similar pressurised environment dealing with complaints and inquiries will be an added advantage.
- Candidates that apply should note that the post is a shift position; times of shifts are Day Shift: 06:00 to 14:00. Afternoon: 14:00 to 22:00.
- Applicants to note that first preference shall be given to qualifying candidates that reside within the jurisdiction of Midvaal Local Municipality.
- Applicants must be able to travel to and from Midvaal Local Municipality.
DUTIES:
- Provide a comprehensive call centre agent function related to receiving and dispatching calls, registering complaints, and providing feedback to customers.
- Reach and exceed goals set by the municipality.
- Enhance customer service experience in a professional and polite manner.
- Ensure compliance with the municipality’s service charter and turn-around times on complaints.
- Perform any other related Ad Hoc tasks and duties as requested or required by management from time to time.
APPLICATIONS:
APPLY FOR THE CALL CENTRE AGENTS VACANCIES AT MIDVAAL LOCAL MUNICIPALITY HERE
Why This Opportunity Matters
Call centre roles in municipalities are more than just jobs. They are about making a difference by being the first point of contact for citizens needing municipal services. Whether it’s handling billing inquiries, reporting service issues, or guiding residents to the right department, these agents play a critical role in ensuring efficient service delivery.
For youth and jobseekers passionate about people and communication, this is a chance to develop a long-term career in local government while serving the community.
Our Conclusion:
This is a rare opportunity to join a progressive municipality in Gauteng. If you are a hardworking, service-oriented individual ready to contribute to local governance, don’t miss your chance to apply.
CLOSING DATE: 19 AUGUST 2025 AT 12:00
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