The Sun International Contact Centre Learnership Programme at Sunbet (Sandton) is one of the most practical entry-level pathways for young South Africans who want to build a career in customer service, call centres, digital betting support, and corporate communication.

This learnership blends structured theoretical training with real workplace exposure inside a high-performance corporate contact centre. Participants develop essential skills such as customer engagement, professional communication, problem-solving, and digital systems navigation—skills that are in high demand across banking, retail, telecoms, insurance, hospitality, and online services.

For matriculants and unemployed youth looking for their first professional step, this opportunity provides both formal learning and practical experience in a fast-paced environment.

Quick Overview

Programme: Sun International Contact Centre Learnership Programme 2026
Location: Sunbet – Sandton
Reference Number: SI-740
Industry: Customer Service / Contact Centre / Digital Gaming Support
Entry Requirement: Grade 12 (Matric)
Stipend: Monthly stipend provided
Learning Model: Accredited theory + workplace experience
Target Candidates: Unemployed South African youth seeking work experience
Outcome: Workplace skills, accredited training, career exposure

Job Purpose of the Learnership

The programme is designed to combine classroom-based learning with real contact centre experience. Learners will work in a professional environment where they:

Engage with customers
Handle service requests
Learn communication protocols
Understand business operations
Build workplace discipline

The goal is to produce competent entry-level professionals who can function effectively in modern customer-centric organisations.

Minimum Requirements

Applicants must meet the following criteria:

Grade 12 (Matric)
South African citizenship
Updated CV
No prior participation in a learnership within the same qualification
Strong communication skills
Willingness to learn and grow
Post-Matric qualification (advantageous but not required)

This programme is ideal for:

Matriculants seeking work experience
Youth with call centre interest
Unemployed graduates needing workplace exposure
Career changers entering customer service

Key Competencies Required

Successful candidates should demonstrate the following attributes:

Communication and Listening Skills

Clear verbal communication
Active listening ability
Professional tone when dealing with customers

Customer-Focused Mindset

Patience
Empathy
Service orientation

Technical Skills

Basic computer literacy
Ability to use digital systems
Comfort with technology

Personal Traits

Attention to detail
Reliability
Professional attitude
Adaptability in fast-paced environments

What You Will Gain from the Programme

Participants benefit from structured development across both learning and work exposure.

Formal Training

Accredited learnership curriculum
Customer service fundamentals
Workplace readiness training

Workplace Experience

Exposure to real customer interactions
Understanding call centre systems
Professional work culture immersion

Financial Support

Monthly stipend

Career Exposure

Corporate environment
Hospitality and digital gaming sector
Contact centre operations

These benefits significantly improve employability.

Typical Duties and Learning Areas

During the programme, learners are exposed to various operational areas:

Handling inbound and outbound calls
Responding to customer enquiries
Recording information accurately
Escalating complex issues
Learning company service protocols
Working with CRM systems
Supporting digital platform users

The focus is on both soft skills and technical workplace competencies.

Who Should Apply?

This learnership is best suited for individuals who:

Enjoy interacting with people
Want corporate experience
Are interested in customer service careers
Are motivated and willing to learn
Want to enter the job market quickly

It is particularly valuable for youth who do not yet have formal work experience.

How to Apply

APPLY FOR THE SUN INTERNATIONAL CONTACT CENTRE LEARNERSHIP PROGRAMME 2026 HERE

How Edupstairs Helps You Prepare

At Edupstairs, we don’t just post opportunities—we help you win them.

Recommended Tools:

Edupstairs Advice for Applicants

If you are applying for this learnership, preparation matters.

Before applying:

Update your CV
Practice communication skills
Learn basic customer service principles
Research Sun International and Sunbet

During interviews:

Demonstrate enthusiasm
Show willingness to learn
Highlight reliability and professionalism

After joining:

Take the training seriously
Ask questions
Build relationships
Focus on performance

This learnership can be a career foundation.

Career Growth Path After This Learnership

Completing a contact centre learnership opens multiple career pathways.

Immediate Opportunities

Call Centre Agent
Customer Service Representative
Helpdesk Support

Mid-Term Career Options

Team Leader
Customer Experience Specialist
Quality Assurance Officer
Training Facilitator

Long-Term Career Growth

Operations Manager
Account Manager
Client Relations Manager
Sales Consultant
Corporate communications roles

The skills gained are transferable across industries.

Frequently Asked Questions (FAQ)

Is this a paid programme?

Yes. Participants receive a monthly stipend.

Do I need previous work experience?

No. This programme targets entry-level candidates.

Can graduates apply?

Yes, provided they have not completed a similar learnership.

Will I get permanent employment afterwards?

Not guaranteed, but the experience significantly increases job prospects.

What skills will I develop?

Communication, customer engagement, workplace discipline, and digital system use.

CLOSING DATE: NOT SPECIFIED

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Application Outcome Tracker (anonymous)

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Have you applied for this opportunity?

Total responses: 44

Disclaimers

Selection is competitive and based on meeting requirements.
Completing the learnership does not guarantee permanent employment.
Applicants must provide accurate information and documentation.
Programme details may change at the organisation’s discretion.

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. USE THE EDUPSTAIRS SCAM DETECTOR TOOL TO SPOT A SCAM BEFORE YOU APPLY

Edupstairs TrustScore™

100 /100

Verified / Low Risk This is an evidence-based risk assessment to help applicants verify opportunities.

OrganisationSun International

SourceOfficial website/career portal

Open source link

Apply viaOnline portal

ReferenceSI-740

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