Permanent Call Centre Operator Vacancies (X2 Posts) at ADvTECH

ADvTECH invites suitably qualified applicants to apply for their Permanent Call Centre Operator Vacancies (X2 Posts). The closing date for applications is the 13th April 2025

POSTS: CALL CENTRE OPERATORS X2

Location: Midrand, Gauteng
Division: IIE Varsity College, IIE MSA and IIE VEGA
Business Unit: IIE Varsity College & IIE Vega Online Centre

DUTIES AND RESPONSIBILITIES:

Fulfilling Telesales Function:

Makes initial telephonic contact with prospective students within 24 hours.
Establish as to whether or not the student meets the entry requirements
If the student does not meet the entry requirements, offer an alternative course.
Acquires and capturing student’s details for the database.
Captures student’s details on the database.
Books consultations for the Student Advisors (Distance)
Discusses the course(s) in detail.
Manages the Lead to Application conversion rate as set out by the HSR.
Responds to prospect / student queries and concerns.
Advises students of the application and registration closing date.
Completes confirmation calls / reschedule appointments.
Completes SIMS records to track activity.

General Activities:

Assist the Head: Student Recruitment with any related admin / marketing tasks.
Assisting the Student Advisors with post application tasks such as collecting payments and documentation.
Capturing of database on SIMS.

Competencies required:

High level of accuracy required in both typing and data capturing
Well spoken over the telephone
Excellent organisational and administration skills

MINIMUM QUALIFICATION REQUIREMENTS:

Matric essential, relevant tertiary qualification is recommended however not essential.
Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

BENEFITS:

Lifelong learning opportunities through LinkedIn Learning subscriptions.
Staff and family discounts on educational programs within our brand portfolio.
Incentive bonus structure based on performance and achievement of goals.
Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
Birthday vouchers to celebrate your special day.
Competitive annual leave allowance for well-deserved time off and rejuvenation.

APPLICATIONS:

APPLY FOR THE CALL CENTRE OPERATOR VACANCIES AT ADvTECH HERE

CLOSING DATE: 13 APRIL 2025

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE