How to Apply and Prepare for Passenger Services Trainee Learnership Opportunities in South African Airlines for 2025

As the aviation industry continues to expand in South Africa, airlines are creating exciting entry-level opportunities for motivated individuals to launch a career in aviation through Passenger Services Trainee Learnerships. These learnerships are ideal for youth interested in customer service, airport operations, and the overall travel experience.

Offered by leading airlines such as South African Airways, FlySafair, Airlink, and others, these programs combine theoretical training with practical experience, equipping trainees with the skills needed to work in various passenger handling roles.

This guide provides a step-by-step approach on how to apply for these learnerships and how to prepare effectively to stand out during the selection process. Whether you’re a recent school leaver or someone looking to switch careers into the dynamic world of aviation, understanding the application process and preparation tips is essential for success.

WHAT IS A PASSENGER SERVICES TRAINEE LEARNERSHIP?

A Passenger Services Trainee Learnership is a structured training program designed to give young South Africans practical skills and work experience in the aviation and airport services industry. The program combines theoretical classroom training with on-the-job experience at major airports (like OR Tambo, Cape Town International, or King Shaka).

PURPOSE OF THE LEARNERSHIP:

To train candidates in:

Passenger check-in procedures
Baggage handling
Customer service
Boarding gate control
Flight information updates
Airport safety and regulations

Upon completion, learners often receive an NQF qualification and may be absorbed into permanent or contract roles at the airline or airport.

MINIMUM REQUIREMENTS (TYPICAL):

While requirements may vary slightly per airline or training provider, generally you must have:

Age: 18–35 years old
Education: Grade 12 (Matric) with pass in English
Criminal Record: Clean
Medical Fitness: Medically fit and able to work shifts
Skills: Good communication, teamwork, attention to detail
Citizenship: South African ID

HOW TO APPLY (STEP-BY-STEP):

Step 1: Prepare Your Documents

Make sure you have:

A certified copy of your ID
A certified Matric Certificate
A detailed CV (Curriculum Vitae)
A short Motivational Letter (optional but recommended)

Example CV Summary: “A highly motivated and enthusiastic individual with strong customer service skills and a passion for the aviation industry. Eager to gain hands-on experience in passenger handling and airport operations.”

Step 2: Search for Opportunities

Look out for openings from:

Also Check:

edupstairs.org
careerjet.co.za
skillsportal.co.za
Department of Labour (for public learnerships)

Step 3: Apply Online or by Email

When applications open:

Apply online through the official portal or
Submit your documents via email (usually provided in the advertisement)

Example: Subject: Application for 2025 Passenger Services Trainee Learnership

Body: Attach CV, ID, Matric, and motivational letter.

Email: recruitment@acsa.co.za (example)

HOW TO PREPARE FOR SELECTION:

Understand the Role

Be ready to explain what a Passenger Services Agent does:

Assisting passengers during check-in and boarding
Handling queries and complaints
Communicating flight delays
Ensuring compliance with airport security procedures

Improve Your Communication Skills

Practice:

Speaking clearly and professionally
Dealing with difficult customers politely
Role-playing airport scenarios

Learn Basic Aviation Terms

Boarding Pass
IATA Codes (e.g., JNB – Johannesburg)
Gate Control
Baggage Reconciliation
Flight Manifest

Dress Professionally

If called for assessments or interviews:

Dress neatly and appropriately (as if already working at the airport)

Practice Common Interview Questions

“Why do you want to work in aviation?”
“Tell us about a time you helped a customer.”
“How would you deal with an angry passenger?”

SAMPLE MOTIVATIONAL LETTER

Motivational Letter – Passenger Services Trainee Learnership

Dear Recruiter,

I am writing to express my keen interest in the Passenger Services Trainee Learnership for 2025. I am a dedicated and hardworking individual with strong communication and customer service skills. I am passionate about working in the aviation industry and helping passengers have a smooth and pleasant travel experience.

With a Matric certificate and a willingness to learn, I am confident in my ability to adapt to airport operations and contribute positively to your team. I am eager to gain hands-on experience and develop into a competent airline professional.

Thank you for considering my application.

Sincerely,

[Your Full Name]

[Your Contact Information]

WHEN TO APPLY:

Applications often open:

Between January and June 2025
Keep checking career pages and platforms weekly

IN SUMMARY

Meet the basic requirements
Prepare and polish your documents
Search and apply on job platforms or company sites
Prepare for interviews and learn about the aviation industry

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE