What does a Flight Attendant Do and How to Apply for Learnership Positions in South Africa for 2025

 

 

What Does a Flight Attendant Do?

A Flight Attendant is responsible for ensuring the safety, comfort, and well-being of passengers aboard an aircraft. Their duties include:

Key Responsibilities:

1. Safety Procedures:
   • Conduct pre-flight safety checks.
   • Demonstrate safety equipment usage (e.g., oxygen masks, seat belts, life vests).
   • Ensure compliance with safety regulations and protocols.
2. Passenger Assistance:
   • Greet passengers and assist with seating arrangements.
   • Help with stowing carry-on luggage.
   • Provide special assistance to passengers with disabilities, unaccompanied minors, or elderly individuals.
3. Service Delivery:
   • Serve meals, snacks, and beverages.
   • Handle passenger inquiries and resolve any issues during the flight.
   • Sell duty-free products where applicable.
4. Emergency Response:
   • Handle in-flight emergencies such as turbulence or medical situations.
   • Assist in evacuating passengers in case of emergencies.
   • Provide first aid when necessary.
5. Communication:
   • Relay information to passengers about flight delays, turbulence, or other updates.
   • Collaborate with the pilot and ground staff for smooth operations.

Work Environment:

• Flight attendants work irregular hours, including nights, weekends, and holidays.
• They may experience long shifts and spend time away from home due to layovers in different cities or countries.

 

 

How to Apply for Flight Attendant Learnership Positions in South Africa for 2025

Flight Attendant Learnerships are structured training programs offered by airlines to equip candidates with the necessary skills and qualifications for the role.

Requirements:

1. Basic Qualifications:
   • Minimum age: 18–21 years.
   • A high school diploma or equivalent (Grade 12/Matric certificate).
   • Proficiency in English; additional languages are an advantage.
   • South African citizenship with a valid ID or passport.
2. Physical Requirements:
   • Good health and fitness level.
   • Minimum height (varies by airline, typically around 1.57m–1.60m) to reach overhead compartments.
   • Ability to swim unaided.
3. Interpersonal Skills:
   • Strong communication and customer service skills.
   • Teamwork and problem-solving abilities.
   • Friendly and professional demeanor.
4. Additional Requirements:
   • Clear criminal record.
   • Valid medical certificate (issued by a designated aviation doctor).

Steps to Apply:

1. Research Airlines Offering Learnerships: Popular airlines in South Africa, such as:
   • South African Airways (SAA)
   • Mango Airlines
   • Comair (operates British Airways and Kulula)
   • FlySafair
2. Prepare Documentation:
   • Certified copies of ID, Matric certificate, and any additional qualifications.
   • Updated CV with a professional photo.
   • Cover letter detailing your interest in aviation and customer service.
3. Online Applications:
   • Visit the airline’s official career or learnership page.
   • Complete the online application form.
   • Upload your documents as required.
4. Selection Process:
   • Screening: Shortlisted candidates are invited for interviews.
   • Assessment Day: Includes group exercises, aptitude tests, and role-plays.
   • Medical Check: Ensure you meet the physical and health requirements.
   • Training Program: If selected, you’ll undergo training covering safety procedures, customer service, and emergency protocols.

 

 

Examples:

Example 1: SAA Learnership Program

South African Airways often offers learnerships for aspiring flight attendants. The program combines theoretical training with on-the-job experience. Trainees learn about:

• Aircraft safety protocols.
• In-flight service delivery.
• Handling emergency situations.

Example 2: FlySafair Recruitment

FlySafair frequently recruits cabin crew and offers training opportunities. Applicants must demonstrate excellent customer service skills and a passion for aviation.

Tips for Success:

• Customer Focus: Highlight customer service experience in your CV.
• Communication Skills: Practice clear and confident communication for interviews.
• Professional Appearance: Maintain a neat and professional look during the selection process.

By meeting the requirements, preparing a strong application, and excelling in the selection process, you can secure a flight attendant learnership and embark on an exciting aviation career.

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