Eskom, South Africa’s leading energy provider, is committed to developing the next generation of talent through structured workplace learning opportunities. As part of this commitment, Eskom is offering an exciting Non-Technical Internship Programme in Polokwane / Pietersburg. This programme provides an excellent chance for young graduates to gain hands-on experience in customer service, business support, and operational excellence within Eskom’s Contact Centre.
This initiative falls under the LimLanga Cluster and offers five (5) internship placements for learner Diplomats who are ready to make their mark in a fast-paced environment. If you are passionate about problem-solving, enjoy engaging with people, and want to be part of a team that delivers value to South Africans, this is your opportunity.
What You’ll Learn and Do
The internship is designed to expose participants to a wide range of customer service functions and support activities. Interns will develop vital workplace skills, professional confidence, and a deeper understanding of Eskom’s non-technical operations.
Key Responsibilities:
- Managing inbound customer interactions.
- Handling back-office activities such as non-technical dispatch and follow-ups.
- Participating in multi-media activities and outbound campaigns for proactive customer interaction.
- Supporting marketing, sales, and customer service processes.
- Assisting with vending, prepaid, and EasyPay functions.
- Driving service improvement initiatives to enhance customer satisfaction.
Skills and Competencies You’ll Gain
Interns will have the opportunity to sharpen their workplace and professional skills, including:
- Customer service and product knowledge – learning to engage with clients effectively.
- Telephone and communication skills – handling queries with professionalism.
- Planning, organising, and time management – balancing multiple priorities.
- Computer literacy – working with Eskom’s systems and reporting tools.
- Stress management – developing resilience in a dynamic call centre environment.
These competencies are highly transferable and will give participants an edge in any career path they pursue.
Who Should Apply?
To be considered for this internship, applicants must meet the following minimum requirements:
- Qualification(s): A National Diploma at NQF Level 6 (240 credits) in one of the following fields:
- Marketing
- Finance
- Commerce
- Engineering
- Social Science
- Business Management
- Customer Service
- Other Requirements:
- Strong interpersonal and communication skills.
- Ability to work under pressure.
- A keen interest in customer service and business support.
Why Choose Eskom’s Non-Technical Internship?
Eskom is more than just South Africa’s power utility—it is an institution that plays a critical role in the country’s socio-economic development. Joining Eskom’s internship programme means:
- Real experience – applying your theoretical knowledge to practical tasks.
- Professional exposure – working within a large, structured organisation.
- Career growth – gaining skills that will position you for future opportunities in customer service, business operations, or management.
- Mentorship – being guided by experienced professionals who are invested in your growth.
How to Apply
Applications must be submitted through Eskom’s official recruitment channels. Be sure to include the following in your application pack:
- A detailed CV.
- Certified copies of your National Diploma and academic transcripts.
- A certified copy of your South African ID.
- Any additional supporting documents requested in the job advert.
APPLY FOR THE ESKOM NON-TECHNICAL CONTACT CENTRE INTERNSHIP PROGRAMME 2025/2027
Our Conclusion
The Eskom Non-Technical Internship Programme in Polokwane is a valuable gateway for young graduates looking to start their careers in customer service and business support. With only five posts available, this is a competitive and prestigious opportunity. If you meet the requirements and are ready to gain practical exposure in one of South Africa’s most impactful organisations, do not miss this chance to apply.
CLOSING DATE: 17 OCTOBER 2025
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