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Job Title: Client Success Coordinator
Location: Pretoria

Purpose of the Role

To support the Client Success team with the administration of client transition fees, ensuring clients receive timely and accurate communication and invoices.

Key Responsibilities & Accountabilities:

• Issue transition-fee notifications and confirmations to clients through Salesforce.
• Arrange for the relevant transition-fee invoices to be raised and issued.
• Maintain accurate client, case and communication records within Salesforce.
• Monitor responses and follow up with clients where required.
• Escalate client questions, objections or concerns to the appropriate team member.
• Track completed and outstanding notifications and invoices.
• Support the wider team with transition-related administration.

Skills:

• Excellent written and verbal communication skills.
• Fluent in English
• Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously.
• High attention to detail and accuracy
• Confident using digital systems; Salesforce experience is helpful but not essential.
• Good organisational skills and ability to manage a high volume of tasks

• Knowledge of SAP or similar ERP systems

• Client-centric and service-driven
• Proactive and responsive
• Agile and adaptable in a fast-paced operational environment

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.