The City of Johannesburg (CoJ) continues to invest in youth development through structured workplace exposure and public-sector training. The 2026 Customer Care Internship Programme within the Transport Department presents a practical pathway for graduates who want to build careers in customer service, public administration, communications, and transport operations.

This internship is designed to equip young professionals with hands-on experience in customer engagement, complaint resolution, stakeholder communication, and service delivery within one of South Africa’s largest metropolitan municipalities. For many applicants, this type of programme becomes a stepping stone into permanent roles in government, state-owned entities, and corporate service environments.

Quick Overview

Position: Customer Care Internship
Department: Transport
Branch: Marketing and Communication
Duration: Up to 18 months
Location: 75 Helen Joseph Street, Old Mutual Building, Johannesburg
Remuneration: R10 109.86 per month (basic stipend, no benefits)
Eligibility: City of Johannesburg residents only
Minimum Qualification: Diploma or NQF Level 6 in Marketing, Business Management or Business Administration
Experience Required: None
Application Method: Online only
Closing Date: Friday, 27 February 2026

Role Purpose: Customer Care Agent Intern

The primary objective is to deliver efficient, professional, and solution-focused customer service that meets public expectations and resolves issues at first point of contact.

Interns will be trained to:

Handle customer queries professionally
Maintain accurate interaction records
Support communication between transport services and residents
Improve service satisfaction levels
Contribute to operational reporting and stakeholder engagement

This role builds practical capabilities in communication, coordination, and administrative systems used in municipal environments.

Minimum Requirements

Applicants must meet the following criteria:

Grade 12 (NQF Level 4)
Diploma in Marketing, Business Management, Business Administration or NQF Level 6 equivalent
No prior work experience required
Must be a resident of the City of Johannesburg

Preference is typically given to candidates demonstrating strong communication ability, initiative, and willingness to learn.

Key Learning Areas

Interns will receive structured exposure across multiple operational areas.

Customer Information Services

Provide accurate information on transport services and programmes
Maintain customer records and interaction data

Query and Complaint Management

Resolve customer issues professionally
Follow standard operating procedures for escalations

Stakeholder Engagement

Support communication between internal departments and external users
Strengthen relationships with transport customers and partners

Service Reporting

Assist in compiling reports related to customer service activities
Ensure accuracy and timeliness of records

Operational Support

Participate in communication and coordination functions
Contribute to improving service delivery processes

Competencies Developed During the Internship

Leading Competencies

Customer service orientation
Listening and communication skills
Computer literacy (Microsoft Word, Excel, PowerPoint)
Complaint resolution and problem-solving
Coordination and organisational skills

Core Learning Competencies

Knowledge of customer care methodologies
Understanding of local government systems
Records administration processes
Attention to detail
Initiative and proactiveness

These competencies are highly transferable across industries such as banking, telecoms, retail, public administration, and logistics.

Application Process

Applications must be submitted online via the official application platform before the closing date.

Key Steps

Prepare updated CV
Ensure qualification documents are ready
Confirm residency within Johannesburg
Complete online application form
Submit before deadline

Application Link
https://share.hsforms.com/1IDfEwxBnSzK5PF6o-wZEpg469tl

Closing Date
Friday, 27 February 2026

Enquiries Only
Contact Person: Rutana De Klerk
Tel: (011) 022 8656

How Edupstairs Helps You Prepare

At Edupstairs, we don’t just post opportunities—we help you win them.

Recommended Tools:

Edupstairs Advice for Applicants

If you want to stand out during the application process:

Strengthen Your CV

Highlight communication and teamwork experiences
Include volunteer or community service activities

Demonstrate Customer Orientation

Show examples of helping people or solving problems
Mention leadership roles in school or community

Prepare for Interviews

Understand local government service delivery
Learn about Rea Vaya and city transport initiatives

Build Digital Skills

Practice Microsoft Office
Learn basic reporting and documentation techniques

Applicants who show initiative, professionalism and willingness to learn often perform better in internship selections.

Career Growth Path After This Internship

Completing this internship opens multiple professional pathways.

Public Sector Opportunities

Customer relations officer
Administrative officer
Transport operations support
Community liaison roles

Private Sector Opportunities

Contact centre consultant
Client services coordinator
Marketing assistant
Operations support administrator

Further Learning Options

Advanced diplomas in public administration
Certificates in customer relationship management
Project management courses

Many interns transition into permanent employment through experience gained and professional networks built during the programme.

Frequently Asked Questions

Who can apply for this internship?
Only residents of the City of Johannesburg with relevant qualifications.

Do I need work experience?
No. This is an entry-level internship designed for graduates without experience.

How long is the internship?
The programme runs for a maximum of 18 months.

Is there a salary?
Yes. Interns receive a monthly stipend of R10 109.86.

Will I get permanent employment afterwards?
Permanent placement is not guaranteed, but the experience significantly improves employability.

Can I apply if I live outside Johannesburg?
No. Only City of Johannesburg residents will be considered.

What qualification is required?
A diploma or NQF Level 6 qualification in Marketing, Business Management or Business Administration.

CLOSING DATE: 27 FEBRUARY 2026

You can also:

Application Outcome Tracker (anonymous)

No names collected. This helps future applicants understand real-world timelines.

Have you applied for this opportunity?

Total responses: 2

Disclaimers

This internship is not permanent employment.
Selection is competitive and based on eligibility criteria.
Stipend is subject to municipal policies.
Only online applications will be accepted.
Meeting requirements does not guarantee selection.

Applicants should verify details on official City of Johannesburg platforms.

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. USE THE EDUPSTAIRS SCAM DETECTOR TOOL TO SPOT A SCAM BEFORE YOU APPLY

Edupstairs TrustScore™

100 /100

Verified / Low Risk This is an evidence-based risk assessment to help applicants verify opportunities.

OrganisationCity of Joburg

SourceOfficial website/career portal

Open source link

Apply viaOnline portal

ReferenceCOJ_Internships2026

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City of Joburg Customer Care Internship Programme 2026 (Transport Department)