City of Ekurhuleni Customer Services Learnership Programme for 2025

 

 

In today’s ever-changing economic climate, young people are searching not only for employment—but for empowerment, real-world skills, and a meaningful career launchpad. The City of Ekurhuleni Customer Services Learnership Programme offers exactly that: structured on-the-job training, formal qualifications, and the opportunity to become a confident and capable public sector professional.

WHY THIS LEARNERSHIP MATTERS:

The City of Ekurhuleni, one of South Africa’s most dynamic municipalities, serves over 3 million residents across urban and township communities. Effective customer service here isn’t just about resolving queries—it’s about fostering trust, strengthening local governance, and ensuring equitable access to municipal services like water, sanitation, electricity, and rates.

By channeling young, motivated talent into key frontline roles, the programme contributes to:

• Service improvement: Learners are trained to address citizen concerns compassionately and competently.
• Capacity building: Municipalities benefit from refreshed perspectives and additional manpower.
• Youth empowerment: Participants gain formal credentials and work experience that boost employability.

If you’re a youth seeking to make a difference while building a professional foundation, this isn’t just an internship—it’s a passport to potential.

 

 

PROGRAMME OVERVIEW:

Here’s what participants can expect from this structured learnership:

1. Duration & Structure
   Typically lasting 12 to 24 months, the programme blends workplace learning with formal training, leading to a National Qualifications Framework (NQF) aligned certificate in Customer Relations or Public Administration.
2. On-the-job experiences
   • Customer call centres: Professional handling of citizen calls, complaints, and queries
   • One-on-one service centres: Face-to-face assistance at municipal service points
   • Digital platforms: Learning to manage emails, social media enquiries, and municipal portals
3. Structured training modules
   Across various competencies, including:

• Effective communication and active listening
• Conflict resolution and complaint handling
• Systems training—such as electronic records management and municipal billing systems
• Teamwork, ethics, and public accountability
• Mentorship and support
  Learners are paired with experienced municipal staff and supervisors, ensuring they receive guidance, feedback, and performance tracking throughout their journey.

 

 

WHO SHOULD APPLY:

This programme is designed for:

• SA Citizen
• Resident of City of Ekurhuleni (proof of residence is required)
• Computer literate
• Customer service orientated
• Willing to work shifts, weekends and public holidays
• South African youths aged 18–35
• Holders of a National Senior Certificate (grade 12) or equivalent
• Individuals with strong communication skills, professional conduct, and a genuine public service orientation

Ideal candidates are eager to learn, adaptable, and emotionally resilient—ready to represent their municipality with professionalism and pride.

BENEFITS YOU’LL GAIN:

For participants:

• A recognized municipal qualification
• Real-world experience in customer-facing environments
• Enhanced employability after completion
• A possible pathway to permanent municipal employment

For the City of Ekurhuleni:

• A steady influx of enthusiastic, trainable staff
• Improved service delivery and operational efficiency
• Long-term civic benefits from youth empowerment and employment

 

 

APPLICATION PROCESS

Applicants are limited to apply for only one category. Applicants MUST NOT be active on the CoE HR System when programme commences.

 

APPLY FOR THE CITY OF EKURHULENI CUSTOMER SERVICES LEARNERSHIP PROGRAMME FOR 2025 HERE

 

TIPS FOR SUCCESS

• Craft a compelling motivation letter: Show your passion for public service and understanding of municipal dynamics.
• Highlight experiences: Even voluntary or community-based customer service roles matter.
• Practice professional conduct: Demonstrate reliability, empathy, and clear communication from your first contact onwards.

LOOKING AHEAD

Completing the Ekurhuleni Customer Services Learnership opens the door to rewarding career trajectories—many graduates transition into roles like customer service officer, call centre agent, or administrative clerk. With more experience and further training, prospects expand toward supervisory and managerial municipal roles.

This initiative aligns with national youth employment strategies, municipal transformation goals, and everyday betterment of public life.

WHY THIS LEARNERSHIP MATTERS TO YOU

If you’re a young South African passionate about customer service, community, and municipal impact—this programme is more than a training opportunity. It’s a launchpad into civic leadership, hands-on governance, and a foundation for lifelong career growth.

CLOSING DATE: 25 JUNE 2025

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