Call Centre Learnership Positions (X20 Posts) At Clover South Africa

Clover South Africa invites suitably qualified applicants to apply for their Call Centre Learnership Positions (X20 Posts). The closing date for applications is the 28th January 2025

POSTS: CALL CENTRE LEARNERSHIPS X20

Reference Number: CLO250120-3
Department: Customer Service Centre
Location: Town / City Roodepoort

JOB ADVERT SUMMARY:

Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park (Roodepoort) and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.

REQUIREMENTS:

Grade 12 or equivalent NQF4
Grade 12 / Matric completed in the past 5 years (2019 – 2023)
Average of 60% for English and Maths or Maths Literacy
Computer literacy (Advanced)
Currently unemployed.
Applicants must not have participated in a Learnership before.

COMPETENCIES:

Proactive and action orientated
Acts with honesty and consistency
Maintains high standards
Interpersonal effectiveness
Commitment and motivation
Collaborate with others to achieve a common objective
Customer orientated
Communicates effectively
Ability to apply numerical principles

DUTIES AND RESPONSIBILITIES:

Provide a high level customer service

Handle all inbound and outbound interactions.
Resolve queries and complaints via the relevant stakeholders.

Capture and confirm customer orders

Capture orders accurately and on time according to the daily call list.
Inform customers of account on hold.
Confirm customer orders as per standard operations procedures.
Inform relevant stakeholders of issues pertaining to their orders.

Sell Clover and Principal products as per customer ranging

Offer new or additional products (describe features and special offers).

Promote teamwork and cooperation

Assist team members to obtain team results.
Share the responsibility to get the job done.
Support team values.
Participate in team meetings.
Take responsibility for visual management of information.

APPLICATIONS:

APPLY FOR THE CALL CENTRE LEARNERSHIP POSITIONS AT CLOVER SOUTH AFRICA HERE

CLOSING DATE: 28 JANUARY 2025

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE

Call Centre Learnership Positions (X20 Posts) At Clover South Africa | Apply with Matric