Apply for the ICT Service Desk Technician Vacancy at JOSHCO

The Johannesburg Social Housing Company SOC Limited (JOSHCO) invites suitably qualified applicants to apply for their ICT Service Desk Technician Vacancy. The closing date for applications is the 4th April 2025

POST: ICT SERVICE DESK TECHNICIAN

Employment Status: Short Term Contract (12 Months)
Department: Office of the Chief Operations Officer

PURPOSE OF THE JOB:

Is to become the first point of contact for technical issues and play a crucial role in ensuring the smooth operation of JOSHCO ICT systems.
Provide efficient and effective support to resolve a wide range of IT-related problems.
Risk and vulnerability management to ensure operation stability of the organizational IT resources.

RESPONSIBILITIES (BUT NOT LIMITED TO THE FOLLOWING):

Provide prompt and courteous first-line technical support via phone, email, or in-person to endusers experiencing IT issues.
Ensure all Incident requests are logged on the JOSHCO IT Service Management Console and assigned to the relevant support team
Diagnose and resolve hardware, software, and network problems, escalating complex issues to the appropriate teams when necessary.
Assist in user account creation, password resets, and access permissions, following security protocols.
Install, configure, and update software applications and operating systems on end-user devices
Troubleshoot and repair hardware issues, including desktops, laptops, printers, and peripherals.
Maintain accurate records of support requests, solutions, and IT inventory
Maintain accurate records of support requests, solutions, and IT inventory
Share expertise and provide training to end-users on basic IT procedures and best practices

MINIMUM JOB REQUIREMENTS:

Interested applicants must be in possession of:

National Diploma in computer science / information technology or relevant field.
CompTIA A+, Microsoft Azure, or similar certifications will be an added advantage
One (1) – Two (2) years’ Helpdesk/Service Desk experience working in a fast-paced environment.
Strong technical knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business software.
Have exceptional communication and customer service skills.
Excellent Problem-solving skills
Deadline Driven and basic understanding of ICT best practices

General Management Skills: Communication, Advanced systems skills, Computer, Facilitation, Conflict Management, Relationship Management, Project Management, Ethical, General Management, Knowledge of policy and procedure development and implementation Data Analysis skills, Budgeting and Budget Management skills and Problem-solving skills.

Technical Knowledge and Skills: Solid analytical and problem-solving skills, Knowledge of design principles, Problem Solving., Negotiation Skills, Ethical.

Attributes: Emotional Intelligence, Persuasion, Assertiveness, Interpersonal Skills, Attention to detail, Adaptability and flexibility, and Situational sensitivity.

APPLICATIONS:

Please take note that only online applications will be considered. Please apply by using the following link below, by either copying the link onto browser or click on the link:

https://share-eu1.hsforms.com/1fLFC2xmnRx-lBYdGgUj5Mgew554

CLOSING DATE: 04 APRIL 2025

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE