In a city as dynamic and complex as Johannesburg, the need for effective urban governance and meaningful citizen engagement cannot be overstated. To meet this demand, the City of Joburg has launched its Group Citizen Relationship and Urban Management (CRUM) Internship Programme—a transformative opportunity aimed at nurturing the next generation of public service professionals. This programme is designed for passionate, forward-thinking graduates eager to contribute to improved service delivery and enhanced quality of life across Joburg’s diverse communities.
Purpose of the Programme
The CRUM Internship Programme is part of the City’s commitment to enhancing local governance and ensuring integrated service delivery. Interns are placed within various regional offices of the City of Johannesburg’s CRUM directorate, where they assist in managing community relations, urban development initiatives, and service delivery monitoring.
This internship exposes participants to the heartbeat of municipal governance, offering hands-on experience in engaging with ward councillors, residents, and local stakeholders to ensure that the City’s developmental priorities are aligned with community needs. The programme is pivotal in addressing service delivery challenges and fostering public trust in local government.
POSTS: INTERNSHIP: CITIZEN RELATIONSHIP AND URBAN MANAGEMENT (CRUM)
Duration: 18 Months
REMUNERATION: R10 109,86 pm (Basic Salary, no benefits)
LOCATION: Traduna House, 118 Jorissen Street, Braamfontein
MINIMUM REQUIREMENTS:
- Grade 12/Matric plus a National Diploma / Degree in Public Administration / Business Administration / Public Relations / Journalism / International Relations / Marketing and Communications or related qualification (Qualification completed with min 360 credits);
- Knowledge of Computer Applications (MS Office Applications);
- Only City of Joburg residents will be considered.
PRIMARY FUNCTION:
Provide effective and comprehensive administrative support services to Citizen Relationship and Urban Management Department (CRUM): Integrated Service Delivery and Stakeholder Interface Unit in order to ensure efficiency of the Department.
CORE COMPETENCIES:
- Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
- Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.
KEY LEARNING AREAS:
- Coordinate administrative requirements associated with Integrated Service Delivery and Stakeholder Interface function;
- Promote efficiency in hosting the service delivery operations across various regions;
- Promote the efficiency in stakeholder management/Interface and performing specific tasks/activities associated with the provision of internal communications services;
- Collate and prepare qualitative and quantitative information for inclusion in specific statutory reports.
LEADING COMPETENCIES:
- Computer literacy (MS Office Packages, including Word, Excel);
- Good written and oral communication skills in English, and must be able to communicate and coordinate effectively with other stakeholders;
- Good record-keeping;
- Sound judgment, empathy and respect for others;
- Attention to detail and high levels of accuracy and good planning, organising, coordinating, and time management skills.
APPLICATIONS:
Please apply by using the following link below:
https://share-eu1.hsforms.com/1PEC-SLWbSvKkKfbke5fqBAew554
ENQUIRIES ONLY: Annelise Botha (011) 375 6093
DOWNLOAD THE CITY OF JOBURG CRUM INTERNSHIPS ADVERT HERE
NOTE:
- This internship opportunity is applicable to youth in the Johannesburg communities, who qualifies for this internship and have never participated in an internship programme before.
- This Vacancy is open to all qualifying STUDENTS in the Johannesburg Community for a period not exceeding 18 months.
- Interested applicants are invited to apply for the positions listed in the circular.
- Complete the online job application form and attach all relevant documents (Certified Qualification/s, ID, and CV).
- Applicants are advised to use Google Chrome when applying for CoJ positions.
- The City of Johannesburg reserves the right not to make an appointment.
- Appointments will be made in accordance with the COJ Employment Equity policy and People with disabilities are encouraged to apply.
- The City of Johannesburg is an equal opportunity employer
- Any misrepresentation or failure to disclose material information on the application form or CV will automatically disqualify your application
A Step Toward Inclusive Governance
This internship reflects Johannesburg’s vision of becoming a responsive, people-centred city. By embedding young graduates into the heart of citizen relationship management, the programme not only strengthens governance at the grassroots level but also empowers youth with the skills needed for long-term impact.
If you’re a graduate who believes in service, innovation, and inclusion, the CRUM Internship Programme is your platform to contribute meaningfully to the future of Johannesburg
CLOSING DATE: 01 JULY 2025
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