Permanent Call Centre Agents at the South African Social Security Agency (SASSA) | Apply with Matric

 

 

The South African Social Security Agency (SASSA) invites suitably qualified applicants to apply for their Permanent Call Centre Agent vacancies. The closing date for applications is the 7th January 2025

POSTS: CALL CENTRE AGENTS

• Salary: R202 233- R 235 611 p.a. excluding benefits
• Location: Head Office Pretoria
• Ref No: SAS 12/12/202418

MINIMUM REQUIREMENTS:

• Candidates should hold a Senior Certificate (NQF Level 4)
• Computer literacy is essential.
• Experience: 0-1 years’ experience in the relevant.

Knowledge and Skills:

SOCPEN, Legislation, Policy, Procedure & Standards (Social Assistance Act), SASSA Act, Social Assistant delegations and procedures) Organizational arrangements and awareness.

KEY PERFORMANCE AREAS:

• The incumbent will receiving and placing of calls
• Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system; Investigating and provide feedback
• Updating of information on the Integrated Customer Care Application
• Monitor and follow up on requests that have been sent to back office and responsible managers
• Attending to e-mail enquiries
• Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.

 

 

APPLICATIONS:

Applications must be submitted using the New Z83 application form obtainable here

All fields in the New Z83 form, must be completed and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached. Failure to attach the completed Z83 and the Curriculum Vitae (CV) will result in disqualification.

The applications for the position of Call Centre Agent must only be hand delivered at 501 Prodinsa Building SASSA Head Office, Corner Steve Biko and Pretorious Street Pretoria 0083.

 

DOWNLOAD THE SASSA VACANCIES ADVERT HERE

 

DOWNLOAD THE NEW Z83 APPLICATION FORM HERE

 

ENQUIRIES: Enquires: Ms Phindile Mathevula – 012 400 2150

CLOSING DATE: 07 JANUARY 2025

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE

 

 

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