Lesaka Technologies invites suitably qualified applicants to apply for their Contact Centre Internship Programme for 2025. The closing date for applications is the 26th May 2025
POSTS: CONTACT CENTRE INTERNSHIP
- Division: Lesaka Technologies
- Minimum experience: Internship
- Company primary industry: Financial Services
- Job functional area: Customer Service
- Contract term: 12 months
- Location: Sandton, Gauteng
JOB PURPOSE:
To provide excellent customer service by handling incoming and outgoing calls efficiently and professionally, resolving customer queries, and ensuring a positive experience that aligns with the company’s values and service standards.
KEY RESPONSIBILITIES INCLUDE, BUT RE NOT LIMITED TO:
- Promptly and professionally respond to customer enquiries via telephone.
- Always ensure that the client queries are resolved within the specified service level.
- Adhere to scripts, policies, and procedures.
- Log all interactions accurately into the CRM/ticketing system (e.g. Jira,).
- Constantly look for opportunities to improve our efficiency and effectiveness and propose changes to your supervisor.
- Maintain a high level of product and process knowledge.
- Meet or exceed individual and team performance targets (e.g. First Response Time, Resolution Time, Customer Satisfaction).
- Escalate unresolved or complex issues to the appropriate department or supervisor.
- Take ownership of outstanding customer interactions by ensuring that you follow up with any internal/external party that needs to provide feedback.
- Build rapport with the customers that you support to aid in our customer retention strategy.
- Keep abreast of any new products or solutions within the Recharger environment as well as changes to existing services so that you can respond appropriately to tickets.
- Take ownership of deliverables expected from you by making sure that they are delivered on or ahead of time, without the need to be reminded.
- Monitor and assign tickets logged by customers and ensure that timeous response is provided by constantly following up with the relevant internal or external resources.
- Assimilate customer feedback and communicate it to the relevant teams for process improvement.
- Be open to changes in tools for efficiency improvement.
- Participate in team meetings, training sessions, and feedback discussions.
REQUIREMENTS:
- Grade 12
- Computer literacy, Outlook and
- 1–2 years’ experience in a Call Centre or customer service role (preferably in a high-volume environment).
- Experience with ticketing systems and CRM software (e.g. Jira,) is advantageous.
- Industry-related experience is a plus (e.g., financial services, utilities).
Working Hours:
- Must be able to work rotational shifts, including evenings, weekends, and public holidays.
- Shifts are scheduled between (insert time range, e.g., 7am – 11pm) depending on business requirements.
- Overtime may be required occasionally based on operational needs.
Technical Competencies:
- Computer literacy, Outlook
APPLICATIONS:
APPLY FOR THE LESAKA TECHNOLOGIES CONTACT CENTRE INTERNSHIP PROGRAMME HERE
CLOSING DATE: 26 MAY 2025
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