A new skills development opportunity has been announced for unemployed youth to train as Contact Centre Agents through a structured, industry-aligned programme focused on future-ready, AI-enabled skills.
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This initiative is part of a collaborative effort involving the Gauteng Department of Economic Development and the BPO Skills Academy, aimed at equipping young people with employable skills, workplace exposure and pathways into the fast-expanding customer service and digital economy.
Quick Overview
Programme: GBS High Impact Contact Centre Agents Training
Host: BPO Skills Academy in partnership with Gauteng Department of Economic Development
Target group: Unemployed youth aged 18–35 (including persons living with disabilities)
Qualification level: Contact Centre Operations NQF Level 3
Credits: 40 credits
Duration: 6 months
Focus areas: Customer service, contact centre operations, AI-enabled tools and digital communication
Employment pathway: Training, work placement and potential fixed-term employment opportunities
Locations targeted: Diepsloot, Cosmo City, Alexandra, Wynberg, Thokoza, Spruitview, Vosloorus, Reiger Park, Honeydew and Tembisa
Application platform: Harambee Youth Portal
Closing date: 13 February 2026
Contact person: Mabu Ramotlou
Contact number: 060 954 3829
Email: Mabu@bpoacademy.co.za
Programme Overview
This skills development initiative includes:
- Formal training in contact centre operations
- Exposure to AI-driven customer engagement tools
- Work placement experience
- Potential fixed-term employment opportunities
The programme leads to a Contact Centre Operations qualification at NQF Level 3, consisting of 40 credits and delivered over a six-month period.
It is particularly suitable for young people who:
- Want to build a career in customer service
- Are interested in digital and AI-enabled work environments
- Need workplace exposure to improve employability
Who Should Apply?
This opportunity targets unemployed youth who:
- Are passionate about customer service
- Want to work in contact centres, retail support or service environments
- Want to develop digital and AI-related workplace skills
Youth from the following communities are specifically encouraged to apply:
- Diepsloot
- Cosmo City
- Alexandra
- Wynberg
- Thokoza
- Spruitview
- Vosloorus
- Reiger Park
- Honeydew
- Tembisa
Requirements and Eligibility Criteria
Applicants must meet the following minimum criteria:
- Must be a South African citizen
- Must have a Matric certificate (English and Mathematics or Mathematical Literacy)
- Must be between the ages of 18 and 35
- Must be unemployed and not in education, employment or training (NEET)
- Must register on the Harambee Youth Portal
- Must be willing to commit to a 6-month training programme
- Must show interest in customer service and the use of AI
Females and people living with disabilities are strongly encouraged to apply.
How to Apply
Applications must be completed via the Harambee Youth Portal.
Steps:
- Register on the Harambee Youth Portal
- Complete your profile accurately
- Search for the Contact Centre Agents Training opportunity
- Submit your application before the closing date
Contact for enquiries:
Mabu Ramotlou
060 954 3829
Mabu@bpoacademy.co.za
How Edupstairs Helps You Prepare
At Edupstairs, we don’t just post opportunities—we help you win them.
Recommended Tools:
- SAPS / Metro / Traffic / DCS Eligibility Checker
- Edupstairs Internship / Learnership Eligibility Checker
- Edupstairs Financial Literacy Mini-School
- Grow your Confidence – 30-day Challenge
- SA Bursary Probability Checker
- Edupstairs Simple CV Builder Tool
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- SA Youth Apprenticeship Readiness Quiz
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- NSFAS Funding Eligibility Checker Tool
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- South African Salary Explorer Tool
- TVET College Enrolment Eligibility Checker Tool
- Edupstairs Career Personality Tool
- Daily Career Score Tracker
- Learnership and Internship Readiness Quiz
Edupstairs Advice for Applicants
If you’re planning to apply, preparation is key.
Do the following before applying:
- Prepare a professional CV
- Practice communication skills
- Learn basic customer service principles
- Familiarise yourself with AI tools like chatbots and CRM systems
During the application process:
- Use accurate personal information
- Highlight your willingness to learn
- Show interest in customer service careers
After applying:
- Monitor your phone and email regularly
- Be ready for assessments or interviews
Career Growth Path After This Programme
Completing this programme can open doors to roles such as:
Entry-level roles:
- Contact centre agent
- Customer service consultant
- Call centre operator
- Helpdesk support agent
Intermediate roles:
- Team leader
- Quality assurance officer
- Customer experience specialist
Advanced roles:
- Contact centre manager
- Workforce analyst
- Training facilitator
- Digital service strategist
Skills gained can also lead to careers in:
- Retail support
- Banking customer service
- Telecommunications
- Insurance
- E-commerce support
Frequently Asked Questions
- Is this a paid programme?
Some programmes include stipends or placement opportunities, but this depends on implementation details and funding allocations.
- Do I need experience?
No. This programme is designed for youth without prior industry experience.
- Can students apply?
No. The programme targets youth not in education, employment or training.
- What qualification will I get?
A Contact Centre Operations NQF Level 3 skills qualification.
- Will I get a job afterwards?
Work placement and employment pathways are included, but job placement is not guaranteed.
CLOSING DATE: 13 FEBRUARY 2026
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Disclaimers
- Application approval is not guaranteed.
- Programme details may change based on funding or implementation.
- Always apply through official platforms.
- Do not pay any fees to apply.
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