Eskom, South Africa’s leading electricity public utility, continues to empower youth by providing meaningful training and employment opportunities. Through its Contact Centre Learnership Programme (X5 Posts), Eskom aims to develop young, ambitious individuals with the skills and knowledge required to thrive in customer service and business communication environments. This learnership is a gateway for unemployed youth to gain practical experience while obtaining a recognised qualification.
About the Programme
The Eskom Contact Centre Learnership is designed to give learners a strong foundation in customer care and call centre operations. Successful candidates will receive structured classroom training combined with on-the-job learning at Eskom’s customer service centres. This approach ensures that participants gain both theoretical understanding and hands-on experience, preparing them for careers in customer service, business administration, and related fields.
Learners will be exposed to real-life customer interaction, handling queries, providing service information, resolving complaints, and managing customer accounts effectively. The programme not only boosts employability but also provides participants with a nationally recognised qualification upon completion.
POSITIONS : NON TECHNICAL CONTACT CENTRE LEARNERSHIP PROGRAMME X5
Minimum Requirements
- Must be a South African Citizen
- National Diploma in Marketing/ Finance/Commerce/Engineering/ Social Science/Business Management/Customer Service at NQF6 with 240
Skills and Competencies
- Ability to deal with stress
- Planning and organising skills
- Customer service and product skill
- Telephone skills
- Computer skills
- Communication skills
- Effective Time management
Key Responsibilities
- Handling inbound interactions
- Handling back-office activities (Non-Technical Dispatch and follow-ups)
- Handling Multi-media activities and Outbound (proactive customer interaction) Campaigns
- General Customer interaction and service improvement
- Support Marketing, Sales and Customer Service Processes
- Vending, Prepaid and Easy pay
APPLY FOR THE ESKOM CONTACT CENTRE NON TECHNICAL LEARNERSHIP PROGRAMME HERE
Our Conclusion
The Eskom Contact Centre Learnership Programme (X5 Posts) is a golden opportunity for youth who want to build a career in customer service and business communication. By combining training with workplace experience, Eskom continues to open doors for South African youth to step into the labour market with confidence and a recognised qualification.
CLOSING DATE: 17 OCTOBER 2025
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Looking forward to be hearing from you soon thank you
Looking forward to be hearing from you.
Hi my name is Nhlanhla Mdluli, I’m looking forward to be hearing from you soon thank.