Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

KEY OUTCOMES (not limited to) 

Onboarding and Maintenance of Members, Clients and Brokers:

• Create member, client or broker profiles
• Create policy within membership profile 
• Maintain member details
• Maintain dependent details

Manage Offboarding of Clients:

• Manage suspension of member
• Manage resignation or termination on member

Manage Communication and Relationships:

• Liaise with Client Relationship Managers regarding progress and updates
• Ensure process is complete by Billing Cycle cut off times
• Respond to queries regarding the membership process with both internal and external stakeholder

Continuous Improvement:

• Identify issues, perform root cause analysis and contribute towards process and system enhancements

Qualifications

SPECIAL REQUIREMENTS

• Telephonic etiquette and Professionalism
• Customer urgency

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• 1-2 Years in Membership administration.
• Customer service environment experience.

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Matric
• Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
• Certificate in Business management/Office management or Office administration

PREFERRED

• FAIS Complaint: RE5 would be advantageous

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Proficient in Excel

Additional Information

Personal Attributes

•       Accountability
•       Action orientated
•       Collaborative
•       Communication
•       Business writing skills
•       Manage complexity
•       Problem solving skills
•       Decision thinking
•       Encourages engagement
•       Resilient and adaptive
•       Resourceful
•       Demonstrates self-awareness
•       Purpose driven
•       Significance and values orientated