Description:

Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed

Requirements:

• Grade 12 or equivalent NQF 4 qualifications.

• 1 year sales experience in a hardware retail, wholesale or similar environment

• 1 year carpentry experience would be advantageous

• Ability to perform basic calculations accurately.

• Well developed problem solving and analytical skills

• Must be willing to work shifts, weekends, and Public Holidays.

• Must be able to work under pressure.

Key Performance Area

• Accurate processing of order request received from customers

• Accurate processing of sales made by customers

• Accurate receipt of payments received and related banking processes

• Provide reliable, prompt Customer Service.

• Advise Customers correctly on product.

• Assist Customer with any product queries.

• Assist with Customer complaints timely.
• Must be available in area of responsibility.
• Assist in other departments as and when required
• Product knowledge on all products and services offered

• Assist with packing stock away as per allocated bins.

• Ensure stock is merchandised immediately after being received.

• Ensure sales counters is kept free of stock and in a presentable manner.

• Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.

• Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees

• Be aware of suspicious behaviours or people and report any suspicions to Management.

• No product to be loaded for a customer without proof of purchase or required documentation

Values:

Integrity

• • Complying with generally accepted standards in activities related to the position.
    
  • keeps promises.
    
  • creates realistic expectations.
    
  • is sincere.
    
  • handles sensitive information carefully.
    
  • shows awareness of values, indicates when boundaries are crossed.
  Accuracy
  
  • Effectively handling detailed information and being consistently attentive to details.
    
  • Works in an orderly fashion.
    
  • Ensures that matters are handled in an orderly and accurate manner from start to finish.
    
  • Prevents mistakes.
    
  • Invests energy in checking his/her work for mistakes.
    
  Client focus
  
  • Identifying and actively responding to clients' wishes and needs.
    
  • Deals with clients in a friendly manner.
    
  • Shows involvement in the client's problem.
    
  • Makes clients feel welcome.
    
  • Approaches the client's question with a can-do mentality
    
  Personal development
  
  • Being aware of one's own strengths and weaknesses: consciously working on personal development.
    
  • Is focused on self-broadening and/or gaining more in-depth knowledge.
    
  • Follows relevant training programmes and/or looks for opportunities to gain experience.
    
  • Seeks and uses opportunities for personal development.
    
  • Asks for feedback in order to learn