Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. The following areas are included in the GSA Food & Beverage job profile: Public Areas. Provides flexible and high-quality service across multiple guest-facing and operational functions, including bar service, table service, and public area cleanliness. Supports the overall guest experience by maintaining service standards, cleanliness, and hospitality across the food and beverage department and public spaces.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

N/A

Legal Requirements (e.g. Driver’s License, etc.)

N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Experience is not essential, on the job training will be provided.

Advantageous

Prior experience in a similar position.

People

N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, coping with fatigue due to prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage service standards
• Bar operations and drink preparation
• Hygiene and sanitation protocols
• Hotel brand standards and guest service expectations
• Basic stock control and inventory procedures
• Cleaning techniques and use of cleaning equipment
• Health and safety regulations
• Stock systems and docket handling
• FIFO stock rotation principles
• F&B Audit and financial control requirements

Skills

• Communication
• Interpersonal
• Time management
• Basic numeracy
• Learning agility

Behavioural Attributes

• Collaborative
• Reliable
• Punctual
• Friendly
• Approachable
• Customer service orientated
• Trustworthy
• Accountable

Position Requirements

Detailed Description / Output

• Accurately records inventory and follows audit and stock control procedures.
• Delivers consistent service excellence and maintains operational standards across all assigned areas.
• Performs a multi-functional role by preparing and serving beverages, providing efficient table service, and maintaining cleanliness in public areas to support overall guest satisfaction and hotel standards.
• Implements, maintains and enhances the brand and group standards, as applicable.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Interacts with all internal and external customers in an efficient, courteous and friendly manner.
• Collaborates with management by working together to achieve shared operational objectives for the hotel.
• Takes part in all legislative and operational training.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills self and develops personal growth plans through participating in personal development activities.