Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The purpose of this learnership is to develop and equip unemployed youth with the practical skills, knowledge, and experience required to succeed in the microinsurance and financial services industry.
As a Microinsurance Sales Consultant Learner, you will contribute to driving financial inclusion by promoting accessible and affordable insurance solutions to underserved communities. The role focuses on building trust with customers, delivering exceptional service, and supporting clients throughout the insurance lifecycle, while gaining hands-on sales and customer engagement experience.

Job Description

Programme Overview

This is more than a learnership, it is a career-building opportunity designed to provide:

• Structured theoretical learning and on-the-job training
• Exposure to the insurance and financial services environment
• Development of sales, customer engagement, relationship building and compliance skills
• A pathway into sustainable employment and career growth in insurance sales

 

Key Responsibilities

• Promote and sell microinsurance products to individuals and communities
• Build trust and maintain strong client relationships through exceptional customer service
• Recommend suitable and affordable insurance solutions.
• Assist clients with applications, policy queries, and claims processes
• Ensure all activities comply with regulatory and company requirements
• Participate in community outreach, awareness campaigns, and educational initiatives
• Accurately capture client information and maintain detailed records
• Meet learnership performance and sales targets
• Continuously develop product knowledge and sales techniques

 

Key Competencies & Skills

• Ability to engender trust quickly with diverse customers and community groups
• Strong customer service orientation and empathy
• Detail-oriented with strong administrative accuracy
• Excellent verbal and written communication skills
• Persuasive and influencing skills
• Ability to learn quickly and adapt in a fast-paced environment
• Strong interpersonal skills and community engagement capability
• Basic computer literacy (MS Office / digital platforms)

 

Minimum Requirements

• Matric (Grade 12) – Essential
• Diploma or Bachelor’s Degree in Business or related field – Essential
• Currently unemployed and not studying
• Clear criminal and credit record
• Valid driver’s license and access to a vehicle
• Willingness to travel within Gauteng and/or  KwaZulu-Natal

 

Preferred Experience (Advantageous)

• Previous call centre experience
• Exposure to sales or customer service environments
• Prior insurance or financial services experience

 

Behavioural Attributes

• Self-motivated and resilient
• Goal-oriented with a strong work ethic
• Professional and ethical conduct
• Passion for helping others and making a social impact
• Ability to work independently and as part of a team

 

What We Offer

• Practical work experience in a growing industry
• Accredited training and skills development
• Mentorship and coaching from experienced professionals
• Exposure to community development initiatives
• Opportunity to build a career in financial services

 

Why Join Us

Join a purpose-driven organisation committed to financial inclusion and empowering communities. This learnership provides a unique opportunity to gain meaningful experience while making a real difference in people’s lives by improving access to insurance solutions.

 

 

Education

GET Certificate: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised