CALL CENTRE LEARNERSHIP POSITIONS (X25 POSTS) FOR UNEMPLOYED YOUTH AT TRACKER CONNECT

Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa’s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg.

The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required to deliver excellent customer service.

POSTS: CALL CENTRE LEARNERSHIP X25

Industry: IT & Internet
Job category: Call Centre and Telesales
Location: Gauteng
Contract: Fixed Term Contract
Remuneration: Stipend

JOB DESCRIPTION:

This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical/workplace experience which totals to 132 credits. After having gone through the qualification the young people will be equipped with the following competencies:

COMPETENCIES:

Becoming a one- stop call resolution employee.
Capturing and updating of information
Ensure that Customer Service standards are maintained in highly pressurised environment.
Ability to market and sell products.
Proactively Upselling and cross selling different products.
Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.
Handling of electronic communication
Assistance with data- integrity campaigns
Contracting and scheduling and understanding of Tracker systems.

MINIMUM REQUIREMENTS:

Be a South African Citizen in possession of a valid SA ID
Ages between 18 and 35 with no Criminal Record
Matric with a D / level 4 symbol pass in English language.
Currently be unemployed and not studying fulltime.
A passion for customer service and a professional attitude at all times
The ability to communicate clearly and professionally with clients
Excellent interpersonal skills
Detail orientation
Desire and potential to learn
The ability to cope with a constant changing and pressurised environment.
The ability to work in an environment where multi skilling is required
Basic computer skills

APPLICATIONS:

APPLY FOR THE CALL CENTRE LEARNERSHIP AT TRACKER CONNECT HERE

Please note, preference will be given to applicants from designated groups in line with Tracker’s policies.

A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Learnership which is for the duration of 12 months.

If you are not contacted within 4 weeks, consider your application unsuccessful.

CLOSING DATE: 08 MAY 2024

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE