COMPANY VACANCIES Vacancies

PERMANENT CALL CENTRE AGENTS (X20 POSTS) NEEDED AT BLUE LABEL TELECOMS

PERMANENT CALL CENTRE AGENTS (X20 POSTS) NEEDED AT BLUE LABEL TELECOMS

 

 

Blue Label Telecoms invites suitably qualified applicants to apply for their Permanent Call Centre Agent Vacancies (X20 Posts). These vacancies were listed on the 17th November 2023

POSTS: CALL CENTRE AGENTS X20: BLC

  • Industry: Telecommunications
  • Job Type: Permanent
  • Salary: Market Related

JOB PURPOSE:

Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.

RESPONSIBILITIES:

Product/Service Information

  • To answer calls in a prompt and efficient manner
  • Log and resolve queries on Insight
  • Provide accurate information to Dealers / Clients
  • Provide administrative support to walk-in clients
  • Provide accurate feedback to the business on queries and requirements
  • Provide and update claimant information accurately on database
  • Liaise with service providers to ensure appropriate quality and cost effective care

 

 

Product Knowledge

  • To do research and gather information using available resources
  • Provide customers with product and service information

Customer Service Mandatory

  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation
  • To embody the “customer is king” philosophy

Outbound Sales Duties and Responsibilities

  • Be able to communicate both orally and in writing
  • Must be skilled in closing the sale
  • Must be organized, self-motivated, and possess excellent organizational and time management skills
  • Ability to handle unforeseen goals
  • Ability to work nights and weekends, as needed
  • Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
  • Analyze customer needs with limited customer engagement
  • Relentlessly pursue clients, focusing on decision makers and influencers
  • Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
  • Develop and execute a strategic plan to achieve team / individual objectives when needed
  • Inform and collaborate within and across departments to drive overall sales targets
  • Establish and maintain relationships with current and prospective partners/dealers
  • Drive customer acquisition strategies through both, inbound and outbound campaigns
  • Coordinate implementation of sales strategies through marketing, product development, and customer service
  • Manage customer inquiries and complaints
  • Create and manage sales plans through line
  • Help customers understand how our products and services meet their needs
  • Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
  • Engages decision makers in conversations regarding product or service

 

 

REQUIREMENTS:

  • Matric
  • Previous working experience as an Outbound Sales for (1) year
  • Excellent communication, interpersonal and presentation skills
  • Knowledge of Microsoft Office Suite
  • Networking aptitude
  • Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services

APPLICATIONS:

 

APPLY FOR THE BLUE LABEL TELECOMS PERMANENT CALL CENTRE AGENTS HERE

 

LISTED DATE: 17 NOVEMBER 2023

Call Centre Agent Vacancies

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE

 

 

You May Also like…

GENERAL WORKER POSITIONS (X26 POSTS) AT THE EASTERN CAPE DEPARTMENT OF EDUCATION (ECDOE)

DATA CAPTURER VACANCIES (X16 POSTS) AT THE MNAMBITHI TVET COLLEGE

APPLY FOR VARIOUS PERMANENT GOVERNMENT JOB VACANCIES ON THE DPSA CIRCULAR 42 OF 2023

 

Leave a Comment

error: Content is protected !!