Department: CISO & Tech Ops: Networks & Infrastructure

Employment Type: Full Time

Location: South Africa

Description

The Role:

Support the day-to-day operation, monitoring, and improvement of the network and AWS cloud infrastructure that carries Clickatell's messaging traffic, helping keep connectivity to operators, partners, and customers stable, secure, and performant. 

The portfolio you step into is a proven revenue base with a loyal customer base, real scale, and genuine complexity. Success in this role comes from knowing the numbers, knowing the customers, and knowing the people inside the business well enough to move things forward even when competing priorities make that a creative challenge.

Responsibilities

o   Monitor network and AWS infrastructure health using [Grafana/Zabbix/Datadog/other] and respond to alerts 

o   Triage and resolve first- and second-line incidents, escalating per runbooks 

o   Assist with maintaining VPNs, IPsec tunnels, firewalls, load balancers, and DNS used for operator and partner connectivity 

o   Support provisioning and maintenance of AWS resources (VPCs, subnets, route tables, security groups, Transit Gateway, Site-to-Site VPN, EC2, Route 53) 

o   Help with changes, patching, and deployments following change management procedures 

o   Maintain documentation, network diagrams, and runbooks 

o   Follow Clickatell's security, data protection (GDPR/POPIA), and acceptable use policies 

o   Participate in an on-call or standby rota once trained [if applicable] 

Requirements

Certifications 

o   Required: CompTIA Network+ or Cisco CCNA (or demonstrable equivalent knowledge) 

o   Advantageous: AWS Certified Cloud Practitioner or Solutions Architect Associate, CompTIA 
     Security+, Linux Essentials/LPIC-1, HashiCorp Terraform Associate 

Technical skills 

o   Solid grasp of TCP/IP, DNS, DHCP, routing basics (static, BGP concepts), VLANs, NAT, and firewalls 

o   Understanding of VPNs and TLS/SSL 

o   Basic Linux administration and command line (troubleshooting with ping, traceroute, tcpdump, dig, curl) 

o   Foundational knowledge of AWS networking (VPC, security groups, NACLs, routing) 

o   Basic scripting (Bash or Python) 

o   Familiarity with ticketing and monitoring tools 

Experience 

o   0–2 years in NOC, helpdesk, sysadmin, or network support, or relevant internship/learnership experience 

Advantageous (Not Required) 

o   Exposure to SMS/messaging protocols (SMPP, HTTP APIs) or telecoms/MNO environments 

o   Infrastructure as Code (Terraform, CloudFormation, Ansible) 

o   Docker/Kubernetes basics (e.g. EKS) 

o   AWS CLI and CloudWatch 

o   Git and CI/CD concepts 

o   Experience in a 24/7 or high-availability environment

A Bit About You  

Behavioral competency requirements of a Highflyer:  

o   Team Player: Self-directed and dedicated team player who positively engages with the team to solve.  

o   Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements. 

o   Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others. 

o   Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision. 

o   Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives. 

o   Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism. 

o   Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers. 

o   Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.  

o   Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts. 

o   Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking. 

What We Offer

o   A role with genuine commercial ownership the portfolio is real, the revenue matters, and your contribution will be visible. 

o   Close working relationships with Clickatell's Senior Leadership Team (SLT) giving you cross-company exposure and the internal network to operate effectively across a matrixed organisation. 

o   Access to Exco when escalation or senior visibility is needed, with a reporting line into a Director who will provide direction and support. 

o   The chance to develop your commercial and cross-functional skills in an environment that will stretch and reward you. 

o   Competitive salary and performance incentive aligned to portfolio outcomes. 

o   Flexible working with access to Clickatell's Cape Town hub. 

o   The opportunity to build deep expertise in CPaaS commercial management at a company that has been in this space since the beginning. 

Benefits

Working with a world-class, award-winning, international team with strong values and a meaningful ambition. You can expect work that will stretch you, grow you, and allow you to shape products and experiences that matter. We are building with intent, learning continuously, and creating real impact.

Other benefits include:

o   Medical Aid contribution 

o   Pension fund contribution 

o   Quarterly performance incentive bonus 

o   Risk benefit company contributions

o   Reimbursable communications allowance for internet and mobile phone bills

o   Half-day off on your birthday

o   5 personal days leave a year, over and above your annual leave + ½ day off on your birthday 

o   Flexible working conditions (remote & in person) with access to office hubs as required *current policy 

o   Home office set-up with laptop, monitor and other related items.