The Account Coordinator supports the Campaign Manager by driving execution and supporting client communication logistics. This role is foundational to ensuring that internal teams are organised, informed, and equipped to deliver excellent work.

This is an entry-level position with clear progression routes to offsite Campaign Manager.

Tasks:

The day-to-day tasks of the role:

Campaign Loop Involvement:

Strategy

• Closely work with Campaign Manager to proactively identify risks or dependencies and opportunities

• Collaborate with Campaign Manager to optimize account

Create

• Write and submit design and video briefs for internal teams, based off of broader Design and Video Strategy (from CM)

• Review creative deliverables for brand and brief alignment.

  • Pod Dependent: Send to Campaign Manager for final approval

• Support creative & tech workflows: manage seedbox, coordinate feedback, and ensure timely delivery

• QA all client-facing creative for accuracy, especially direct-to-social assets

Launch

• Works with Delivery team day to day to ensure timely deliveries, however does not lead overall Sprint planning

• Execute on final deliverables where needed (e.g. send marketing emails, publish blog posts, etc)

• Attends or contributes to stand ups

General Support

• Prepare client meeting agendas and planned activity recaps

• Take clear, actionable meeting notes, flag concerns or delays, and send follow-ups

• Translate meeting outcomes or client direction into tasks in Productive (including necessary commentary) and assign them to the appropriate team members.

• Maintain a proactive presence in client pods, tailoring support based on account needs

KPIs

How this role is measured:

Internal

• Timeliness and accuracy of task entries and brief submissions

• Brief and asset QA accuracy (low rework rate)

• On-time delivery of client meeting notes and follow-ups

• Completion rate of assigned task actions in Productive

External

• Smooth execution of creative deliverables in line with timelines

• Positive internal feedback from Campaign Managers and creative teams
  
  

Job Requirements

Skills & Experience

• 1–2 years’ experience in a marketing, creative, or project coordination role (agency experience a plus)

• Strong understanding of marketing basics (content, paid, design, social)

• Experience using task/project management tools (e.g. Productive, Asana, Trello)

• Confident note-taker and communicator in meetings and client-facing settings

• Familiarity with Google Workspace (Docs, Sheets, Slides)

Communication & Organisation

• Excellent written and verbal communication skills

• Able to take complex discussions and turn them into clear action points

• Organised, deadline-driven, and able to juggle multiple tasks without dropping the ball

• Strong attention to detail, especially in reviewing copy, visuals, and deliverables

Work Ethic & Mindset

• Proactive and eager to take initiative

• Calm under pressure and solutions-oriented

• Enjoys working in a team and helping others succeed

• Growth mindset — keen to learn and take feedback