Job Overview:

Are you energetic, ambitious, and looking to develop your career? Our Cape Town Business Immigration department is looking to add a Junior UK Consultant Support member to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

You’re perfect for this position if you:

• Are proactive and able to take initiative
• Have excellent attention to detail
• Have key customer service skills
• Are motivated, energetic, and can work individually and as part of a team
• Are structured and organised with good time management skills
• Have excellent interpersonal skills and can work with people from all levels
• Are computer literate, particularly MS Excel, Word, and Outlook

Extra point if you have:

• Dynamics 365 CRM experience
• UK visa application experience

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

• Accurately completing and reviewing forms, ensuring all required fields are filled correctly.
• Drafting, proofreading, and sending professional correspondence, including emails, memos, and formal business letters, on tight deadlines.
• Managing and distributing inbound client communication.
• Managing and maintaining client records and sensitive documents and information, ensuing records are easy to retrieve on demand.
• Maintaining accurate database records and other electronic records in accordance with system verification requirements.
• Handling incoming calls, direct inquiries to the appropriate departments, and managing shared voicemail and email inboxes.
• Ensuring invoices are dispatched to clients with the correct information and a format acceptable to the client.
• Acting as the first point of contact for new enquiries from corporate clients.

Additional duties

• You may be asked from time to time to undertake other tasks that are considered to be relevant to your position.