Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

PRIMARY RESPONSIBILITIES

Perform administrative duties to provide assistance to SGS Agri Food Laboratory management and technical staff and customers.

SPECIFIC RESPONSIBILITIES

General 

• Ensure adherence to Standard Operating procedures
• Ensure adherence to company Code of Ethics
• Ensure all duties are performed in accordance with accepted service delivery standards
• Maintain quality, efficiency and confidentiality services
• Liaise with and assist Administrator
• Perform any other reasonable tasks as assigned by direct line manager

Administration (any of the following as assigned and trained) 

• Liaison with customers via telephone or email. 
• Ensure all messages are conveyed to relevant staff.  
• Assist with sample registration 
• Maintain hard copy Sample Register 

Sample handling and distribution of results (any of the following as assigned and trained) 

• Ensure prompt and efficient handling of samples as trained and per applicable procedure 
• Attend to operational matters related to work in progress at sample reception and new instructions received from customers / Operations manager. 
• Typing of test reports, emailing of results to customers, manual and electronic filing of job and/or test reports. 

Quality & Health & Safety System 

• Adhere to all quality and safety requirements of the SGS management system. 
• Actively participate in safety related activities. 
• Always wear appropriate protective clothing. 
• Adhere to all relevant HSE procedures and protocols. 
• Keep workplace and equipment neat and tidy. 
• Report deviations and communicate instructions to improve and maintain the quality system
   

Qualifications

Education

• Grade 12 
• Computer literacy in Word, Excel, Outlook 

Experience

Administrative experience will be an advantage. 

Additional Information

Competencies

• Attention to detail 
• To operate pro-actively 
• Good interpersonal skills towards colleagues, customers and suppliers.