The successful candidate will be working within the Field Service Team, carrying out the installation, service and maintenance of the state-of-the-art surgical systems. Candidates will play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role, where technical-, troubleshooting- and customer facing skills are combined. This role will work closely with the Business Development Manager and Business Unit Manager.

Duties & Responsibilities:

• Installations, service and maintenance of various diagnostic equipment in compliance with regulations and quality standards.
  
• Assessing, troubleshooting, and repairing of defective diagnostic equipment.
  
• Completing and keeping detailed records of the work done.
  
• Completing all mandatory documentation as required for all installations.
  
• Ensuring safe delivery of diagnostic equipment to our customers.
  
• Assuring product quality by electrical testing methods and testing installed system capabilities.
  
• Preparing product reports by collecting, analysing, and summarizing information and trends.
  
• Providing engineering information by answering questions and requests.
  
• Keeping equipment operational by following manufacturer's instructions and established procedures.
  
• Updating and maintaining product data base on an on-going basis.
  
• Completing projects by training and guiding customers/users.
  
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies.
  

Requirements

Skills & Qualifications:

• Diploma, N-Dip or B-tech Degree: Clinical / Electrical / Electronic Engineering.
  
• Computer Skills (MS Office (specifically Excel advanced), networking, etc.)
  
• 1-2 Years working experience in the Medical Industry.
  
• Experience working with diagnostic equipment (X-Ray, CR & DR).
  
• Electrical, mechanical and electronic field experience will be an advantage.
  
• Attention to detail and accuracy with being result orientated.
  
• Ability to work under pressure and meet deadlines.
  
• Good communication skills, well presented and enjoy working within a team.
  
• Technical knowledge of electronic, electrical and mechanical systems and –troubleshooting.
  
• Valid driver’s license with own transport is a prerequisite.
  

Benefits

• Travel allowance, Medical Aid and Provident Fund
  
• Fuel Card and cell allowance
  

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