Customer Service Associate

Location: Sandton
Job Type: Permanent, Onsite
Application Channel: SAYouth Programme only

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our team of more than 2,000 people helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service.

We are not a typical outsourcing company. We believe great service is built on two things: smart technology and even smarter people. From our proprietary AI tools, such as MöBIUS, to our collaborative, people-first culture, we give our teams the tools, training, and support they need to make an impact.

If you are looking for an opportunity to begin or grow your career, develop practical workplace skills, work with supportive people, and help customers every day, you will feel at home here.

Position Overview

We are looking for enthusiastic, empathetic, and service-minded Customer Service Associates to join our frontline customer support team.

In this role, you will support customers using a leading food-delivery platform, helping them with queries relating to orders, payments, deliveries, promotions, and app usage. You will work in a fast-paced, technology-enabled environment where clear communication, quick thinking, and a calm approach can make a meaningful difference.

This is an entry-level opportunity suitable for candidates with between zero and one year of customer service experience. Previous contact-centre experience is not required, as comprehensive training will be provided.

This opportunity is being offered through Quantanite’s partnership with local industry and government via the SAYouth programme. Only candidates applying through SAYouth will be considered.

Key Responsibilities

Customer Support and Communication

• Support customers across phone, chat, and email in a professional, friendly, and timely manner.
• Listen carefully to customer concerns and provide clear, accurate, and helpful responses.
• Create positive customer experiences by demonstrating empathy, patience, and ownership during every interaction.

Issue Resolution

• Assist customers with queries relating to orders, payments, deliveries, refunds, item availability, promotions, and mobile-app usage.
• Troubleshoot basic platform or app-related issues and guide customers through the appropriate next steps.
• Resolve customer concerns efficiently while following agreed processes and service standards.

Internal Coordination and Escalation

• Work with internal teams, logistics support, and third-party partners to help resolve customer concerns.
• Escalate unresolved or complex matters clearly and promptly, ensuring that accurate context is provided.
• Follow up on escalated matters where required to support timely resolution.

Documentation and Quality

• Accurately record customer interactions, actions taken, and outcomes in internal systems.
• Build and maintain an understanding of relevant processes, policies, and platform information.
• Ensure that customer interactions meet quality, compliance, and customer-experience standards.

Continuous Improvement

• Identify recurring customer issues, service gaps, or trends that may affect customer satisfaction.
• Share useful feedback with Team Leaders to support service improvements and better customer outcomes.
• Contribute positively to a team culture built on learning, accountability, and mutual support.

Requirements

Essential

• Zero to one year of customer service experience. No previous contact-centre experience is required.
• Good verbal and written communication skills.
• A calm, respectful, and professional approach when assisting customers.
• A willingness to learn and develop problem-solving skills.
• Comfort using computers, mobile applications, and digital tools, or the ability to learn new systems quickly.
• Good attention to detail and the ability to capture information accurately.
• A genuine interest in helping people and delivering a positive customer experience.
• Flexibility to work rotational shifts, including evenings, weekends, and public holidays where required.
• Eligibility to apply for the opportunity through the SAYouth programme.

Advantageous but Not Required

• Previous experience in customer service, retail, hospitality, e-commerce, food delivery, logistics, or another service-focused environment.
• Exposure to a contact centre, BPO, CRM, ticketing, live-chat, or customer-support platform.
• Experience assisting customers by phone, email, chat, or in person.

What We Offer

Training: Comprehensive, hands-on training to help you feel confident and prepared for the role.

Development: Ongoing coaching, support, and learning opportunities.

Career Growth: Opportunities to build your career within a growing global organisation.

Culture: A supportive, inclusive, and people-first environment where teamwork matters.

Impact: The opportunity to help customers every day and contribute to a team delivering service with care, speed, and professionalism.

Quantanite is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

This opportunity is available exclusively through the SAYouth programme.
(https://sayouth.co.za/)
Applications submitted through other channels will not be considered.

Bring your energy, empathy, and willingness to learn to a global team. Apply through SAYouth and begin building valuable customer-service experience with Quantanite.