The City of Joburg invites suitably qualified applicants to apply for their Call Centre, Customer Services, Billing and Credit Control Internship Positions. The closing date for applications is the 24th October 2024
POSTS: REVENUE CALL CENTRE, CUSTOMER SERVICES CENTRE, BILLING AND CREDIT CONTROL INTERNSHIPS
- Department: Group Finance
- Branch: Revenue Shared Services Centre
- Location: Thuso House, 61 Jorissen Street, Braamfontein
Remuneration:
- Qualification completed with min 360 credits: R9 531,54 pm (Basic Salary, no benefits)
- Enrolled as a student: R3 500,00 pm (Basic salary, no benefits)
MINIMUM REQUIREMENTS:
- Grade 12 (NQF level 4) plus a relevant tertiary qualification at NQF level 6 or student enrolled towards at NQF level 6 qualification.
- Only City of Joburg residents will be considered
PRIMARY FUNCTION:
Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue related queries on first point on contact, logging and/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers.
KEY LEARNING AREAS:
- To apply set standard operational procedures in logging of all revenue accounts related queries related to all services officers by the City of Joburg for further processing by the relevant back-end department while queries relating to first time resolution are logged and resolved immediately
- Perform specific sequences associated with maintaining electronically based information /data/records.
- To subscribe to the Performance management Policy within the City of Joburg Municipality
- To maintain strong customer and working relation with RSSC customers, peers and other internal stakeholders to ensure correct focus and support
- To efficiently utilize the operational assets and resources in the area of responsibility cost effectively in accordance with the legislative framework of the City’s policies and procedures
LEADING COMPETENCIES:
- Computer Literacy (Microsoft Office Applications)
- Problem solving skills
- Good Time management
- Excellent listening and communication skills (verbal and written)
- Excellent Interpersonal skills
CORE LEARNING COMPETENCIES:
- Basic knowledge of billing concepts and functions
- Knowledge Retention and recall
- Capability to handle pressure
- Ability to interpret mathematical information
- Attention to detail and accuracy
APPLICATIONS:
Please take note that only online applications will be considered. Please apply by using the following link below:
https://share-eu1.hsforms.com/13-ecSpHcRQizH3XTZiWKDgew554
DOWNLOAD THE CITY OF JOBURG INTERNSHIP POSITIONS ADVERT HERE
CLOSING DATE: 24 OCTOBER 2024
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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