CALL CENTRE AGENT VACANCY AT THE NATIONAL CREDIT REGULATOR (NCR)

 

 

The National Credit Regulator (NCR) invites suitably qualified applicants to apply for their Call Centre Agent Vacancy. The closing date for applications is the 9th February 2024

POSITION: CALL CENTRE AGENT 

• Paterson Grade: B-Lower
• Salary: R64 700 – R116 500 maximum

REQUIREMENTS:

• A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
• A certificate in debt counselling will be an added advantage.

DUTIES:

• Act as point of first contact with stakeholders and thus representing the face of the NCR.
• Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
• Retrieving telephone messages and returning calls timeously.
• Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
• Participate in activities designed to improve customer satisfaction and business performance.
• Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

 

 

SKILLS:  

• Basic computer proficiency.
• Clear communication skills.
• Ability to listen with empathy and to interpret information correctly.
• Good time management skills.
• Strong interpersonal and problem solving skills.
• Conflict management skills.
• A strong service and results orientation.
• Team player with the ability to multi task.
• Call handling techniques.

KNOWLEDGE: 

• Debt counselling procedures.
• Background on the National Credit Act.

APPLICATIONS:

Suitable persons should send a detailed CV quoting the relevant reference number to: [email protected]

 

DOWNLOAD THE CALL CENTRE AGENT VACANCY ADVERT AT NCR HERE

 

CLOSING DATE: 09 FEBRUARY 2024   

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE

 

 

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