Wits Health Consortium invites suitably qualified applicants to apply for their Call Centre Agent Vacancies (X3 Posts). The closing date for applications is the 26th November 2024
JOB TITLE: CALL CENTRE AGENTS X3
- Reference No: Call Centre Agent-GRT
- Location: Wits School of Public Health
- Job Type: Fixed Term Contract
MAIN PURPOSE OF THE JOB:
To perform telephonic data collection tasks from households in the Gauteng Research Triangle (GRT-Inspired, including Hillbrow, Melusi and Atteridgeville West.)
KEY PERFORMANCE AREAS:
- Administer the questionnaire telephonically and simultaneously enter information into the relevant database.
- Ensure daily telephonic data collection targets are met.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Document all call information according to standard operating procedures.
- Participate in regular and ad hoc training and meetings for data collection.
- Educate research participants on GRT Inspired research activities.
- Conduct any other duties assigned by the line manager.
Required minimum education and training:
- Grade 12
Desirable additional education, work experience and personal abilities
- Fieldwork or call centre work experience will be an advantage.
- Good voice projection.
- Good data capturing and typing skills.
- Empathy with the respondent is vital.
- Ability to work independently and as a part of a multidisciplinary team.
Required minimum work experience:
- Minimum 1-year experience as fieldworker or call centre agent.
APPLICATIONS:
Applications should be emailed to: [email protected]
The subject heading of the email must read Call Centre Agent-GRT and the job title of position applying for.
Please include the following documentation:
- A cover letter (maximum one page) that clearly states which vacancy you are applying for.
- A detailed CV
DOWNLOAD THE WITS HEALTH CONSORTIUM CALL CENTRE AGENT VACANCIES ADVERT HERE
CLOSING DATE: 26 NOVEMBER 2024
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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