Eskom invites suitably qualified applicants to apply for their Contact Centre Service Agent Vacancies (X7 Posts). The closing date for applications is the 2nd December 2024
POSTS: SERVICE AGENT CONTACT CENTRE X13 (DISTRIBUTION)
- Department: Retail Operations
- Business Unit: Cape Coastal Cluster
- Location: South Africa (Western Cape)
- Reference Number: PC 17/2024
MINIMUM REQUIREMENTS:
- National Diploma/ National N Diploma
- in Business /Finance/Marketing/Commerce
- Social Science/ Business Management
- at NQF 6 with 240 credits
Related Minimum Experience:
- 2 years’ experience in working with customers and customer relations
Skills and Competencies:
Behavioural:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership:
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge:
- Eskom business
- Standard power unit (SPU) and prepayment customer tariffs
- Service delivery training
- Report compilation
Skills:
- Computer literate
- Time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
- Telephone
- Stress management
Key Responsibilities:
- Handling inbound interactions
- Handling back office activities
- Handling multi-media and outbound activities
- Provide and improve general customer services.
- Supports marketing, sales and customer service processes
- Perform vending, prepaid and easy pay activities
APPLICATIONS:
APPLY FOR THE ESKOM CONTACT CENTRE SERVICE AGENT VACANCIES HERE
CLOSING DATE: 02 DECEMBER 2024
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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