Eskom invites suitably qualified applicants to apply for their Contact Centre Service Agent Vacancies (X2 Posts). The closing date for applications is the 6th January 2025
POSTS: SERVICE AGENT CONTACT CENTRE X2 (DISTRIBUTION)
- Department: Contact Centre
- Business Unit: Gemma Cluster
- Location: South Africa (North West)
- Reference Number: EM50432210BS
MINIMUM REQUIREMENTS:
- National Diploma/ National N Diploma
- in Business /Finance/Marketing/Commerce
- Social Science/ Business Management
- at NQF 6 with 240 credits
Related Minimum Experience:
- 2 years’ experience in working with customers and customer relations
Skills and Competencies:
Behavioural:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership:
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge:
- Eskom business
- Standard power unit (SPU) and prepayment customer tariffs
- Service delivery training
- Report compilation
Skills:
- Computer literate
- Time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
- Telephone
- Stress management
Key Responsibilities:
- Handling inbound interactions
- Handling back office activities
- Handling multi-media and outbound activities
- Provide and improve general customer services.
- Supports marketing, sales and customer service processes
- Perform vending, prepaid and easy pay activities
APPLICATIONS:
APPLY FOR THE ESKOM CONTACT CENTRE SERVICE AGENT VACANCIES HERE
CLOSING DATE: 06 JANUARY 2025
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