South African youth looking for real work experience, practical skills, and an opportunity that pays a monthly stipend now have a powerful opportunity: the UIF Labour Activation Programme (LAP) 12-Month Contact Centre Learnership, delivered in partnership with the Department of Employment & Labour, UIF, and the Ubuntu Institute.
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This learnership is designed especially for unemployed young people who have previously contributed to UIF and want to break into the fast-growing contact centre industry.
Quick Overview
| Category | Details |
| Programme | UIF LAP 12-Month Contact Centre Learnership |
| Duration | 12 months |
| Stipend | R2,000 per month |
| Eligibility | SA citizens, aged 18–28, unemployed, previous UIF contributors |
| Qualification Needed | Grade 12 (Matric) |
| Provider | Department of Employment & Labour, UIF & Ubuntu Institute |
About the Organisations Behind the Programme
Department of Employment & Labour
A national department responsible for promoting employment, protecting workers, and improving labour market access for South Africans.
Unemployment Insurance Fund (UIF)
UIF offers financial relief to workers who lost their income and provides reintegration opportunities through training and skills programmes such as LAP (Labour Activation Programmes).
Ubuntu Institute
A development organisation focused on youth empowerment, training, and employment opportunities across South Africa.
Together, these organisations aim to reduce unemployment, upskill young people, and prepare job seekers for real sector opportunities—especially in high-demand fields like contact centres.
Programme Requirements
To be considered for this learnership, you must meet the following:
- General Eligibility
You must:
- Be a South African citizen aged 18–28
- Be unemployed
- Not be part of any other internship or learnership
- Be a previous UIF contributor
- Have a Grade 12 (Matric) certificate
- Have a genuine interest in customer service or call centre work
- Be available full-time for 12 months
- Have access to a smartphone for communication and online learning
- Persons living with disabilities are strongly encouraged to apply
Application Requirements
You must submit the following documents:
- Certified copy of your South African ID (not older than 2 months)
- Certified copy of your highest qualification (not older than 2 months)
- A recent, updated CV
- Proof of residence
- Medical certificate (if applying under disability status)
- SARS letter (tax reference document)
These documents help the programme verify your eligibility and prepare your learner stipend profile with UIF.
How to Apply
APPLY FOR THE UIF LAP CONTACT CENTRE LEARNERSHIP PROGRAMME HERE
Before you Apply, Check the Edupstairs Youth Tools Hub below that can be helpful in your application
- Edupstairs Simple CV Builder Tool
- Edupstairs AI Cover Letter Generator Tool
- Edupstairs Learnership Application Checklist Tool
- Edupstairs Internship Application Checklist Tool
- Edupstairs Interview Q & A Coach Tool
- Edupstairs Learnership Stipend Calculator Tool
- NSFAS Funding Eligibility Checker Tool
- Edupstairs Qualification-to-Career Pathways Tool
- South African Salary Explorer Tool
- TVET College Enrolment Eligibility Checker Tool
- Edupstairs Career Personality Tool
- Daily Career Score Tracker
Frequently Asked Questions (FAQ)
- What is the UIF Labour Activation Programme (LAP)?
It is a programme funded by UIF to help unemployed South Africans gain skills, training, and access to job opportunities.
- Do I need to have contributed to UIF?
Yes. Only previous UIF contributors can join this specific learnership.
- Will I receive a stipend?
Yes. Learners receive R2,000 per month for the full 12-month duration.
- Can I apply if I am currently studying?
No. You must be fully available for the 12-month period.
- Are people living with disabilities allowed to apply?
Yes! The programme encourages applications from persons with disabilities.
- Is a smartphone required?
Yes, because some training communication and learning activities are digital.
CLOSING DATE: NOT SPECIFIED
You can also:
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Disclaimers
- Edupstairs is not a recruitment agency and does not charge applicants any fees.
- We do not accept applications—please follow the official application instructions from the organisation.
- All information is shared for public awareness and is accurate at the time of publication.
- Always verify closing dates, requirements, and application channels before applying.
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