The State Information Technology Agency (SITA) invites suitably qualified applicants to apply for their Service Desk Agent Vacancies (X3 Posts). The closing date for applications is the 22nd March 2024
JOB TITLE: AGENT: SERVICE DESK X3 POSTS
- REFERENCE NR: VAC00242, VAC00287 & VAC00288
- JOB LEVEL: B5 SALARY: R 210 449 – R 315 673
- REPORT TO: Supervisor: Service Desk
- DIVISION: Service Delivery Management
- DEPT: Service Desk
- LOCATION: SITA Centurion
- POSITION STATUS: 12 Months Fixed Term Contract (Internal & External)
PURPOSE OF THE JOB:
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.
KEY RESPONSIBILITY AREAS:
- Availability;
- Answer inbound calls;
- Quality of calls;
- Logged calls on ARS and/or ITSM;
- First call resolution rate;
- First Line Support;
- Post call Survey;
- and Cut Calls.
QUALIFICATIONS AND EXPERIENCE:
- Minimum: Matric (Grade 12) A+ or N+.
- Experience: 6 months IT Service Desk/12 months Admin.
HOW TO APPLY:
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
- Click on “Employment & Labour;
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
DOWNLOAD THE SERVICE DESK AGENT AT SITA ADVERT HERE
CLOSING DATE: 22 MARCH 2024
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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