The State Information Technology Agency (SITA) invites suitably qualified applicants to apply for their Service Delivery Consultant Vacancies (X3 Posts). The closing date for applications is the 23rd August 2023
JOB TITLE: CONSULTANT: SERVICE DELIVERY X3
- REFERENCE NR: VAC00956, VAC00957 & VAC00848
- JOB LEVEL: R 531 759 – R 797 639
- REPORT TO: Lead Consultant: Service Management
- DIVISION: NRC: Exec National & Regional Consulting
- DEPT: Prov KZN: EUC Projects
- LOCATION: Pietermaritzburg, KwaZulu-Natal
- POSITION STATUS: Months Fixed Term Contract (Internal & External)
PURPOSE OF THE JOB:
- To ensure the delivery of for Service Management Centre services to customers through development, establishment and maintenance of Service Level Agreements, Operational Level Agreements,
- Underpinning Contracts and Project Charters with the key objective of ensuring that consistent and efficient support and services are provided to customers through communication, negotiation, measurement and management of service levels including development and implementation of continual service improvement initiatives.
KEY RESPONSIBILITY AREAS:
- Development, implementation and management of delivery of Service Management Centre (SMC) services in line with aligned to ITIL methodologies in order to perform end-to-end service management functionality.
- Management of the Service Delivery for direct and embedded Service Management Centre services to customers.
- To plan organize lead and direct all components of the Service Delivery related to Service Management direct and embedded services including vendor management.
- To develop and implement Service Management Centre Service Delivery Processes and ensure compliance
- To design, develop, implement and maintain Service Management Reporting platforms.
QUALIFICATIONS AND EXPERIENCE:
Minimum:
3 year National Diploma or Degree in IT or related fields and ITIL Foundations Certification.
Experience:
5 -6 years’ experience in Service Management principles aligned to good practice methodologies, Service Level Management practice, service level performance reporting principles, Customer Service Level and Relationship management and project and financial management principles.
HOW TO APPLY:
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
- Click on “Employment & Labour;
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact [email protected] OR call 080 1414 882
DOWNLOAD THE SITA SERVICE DELIVERY CONSULTANT VACANCIES (X3 POSTS) VACANCY PDF DOCUMENT HERE
CLOSING DATE: 23 AUGUST 2023
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
You May Also Like…
GARDENING GENERAL WORKER VACANCIES (X45 POSTS) AT THE SOUTH AFRICAN NATIONAL PARKS (SANPARKS)
SALES CONSULTANTS JOB VACANCIES (X5 POSTS) AT THE SOUTH AFRICAN NATIONAL PARKS (SANPARKS)
Post in Free State. I have Bachelor of Arts in Social Work. But interested in other fields. Short courses: Financial Management for Non Financial Managers. 3 Advance Management Development Programme. 3Executice Secretariat
Hi I am kanyane I am interested in your job