The State Information Technology Agency (SITA) invites suitably qualified applicants to apply for their Permanent Functional Application Support Vacancies (X3 Posts). The closing date for applications is the 7th December 2023
JOB TITLE: ADMIN: FUNCTIONAL APPLICATION SUPPORT X3
- REFERENCE NR: VAC00922, 0910 & 1083
- JOB LEVEL: C2 R 286 639 – R 429 959
- REPORT TO: Consultant: Functional Application Support
- DIVISION: ADM: Exec Apps Development & Maintain
- DEPT: ADM: IFASS IJS Cluster
- LOCATION: SITA Centurion
- POSITION STATUS: Permanent (Internal & External)
PURPOSE OF THE JOB:
The provision of second level support services relating to specific application systems according to service elements as specified in the applicable service level agreements under supervision.
KEY RESPONSIBILITY AREAS:
- Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application.
- Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application.
- Provide advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications.
- Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user.
QUALIFICATIONS AND EXPERIENCE:
- 1 – 2-year National Certificate in an Information Technology / NQF level 5 or accredited specialised courses.
- 2 – 3 years application support experience.
TECHNICAL COMPETENCIES DESCRIPTION:
- Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment.
- Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC,
- Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues.
- Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run.
- Understanding of the business environment Knowledge and understanding of the application system environment
- Ability to resolve application problems quickly and cost effectively Ability to work under pressure.
HOW TO APPLY:
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
- Click on “Employment & Labour;
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
DOWNLOAD THE PERMANENT FUNCTIONAL APPLICATION SUPPORT VACANCY AT SITA ADVERT HERE
CLOSING DATE: 07 DECEMBER 2023
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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