If you’re passionate about Apple products and aspire to work in tech and customer service, the iStore IT Support Retail Learnership Programme could be your gateway to a dynamic career. Designed to offer both theoretical knowledge and hands-on experience, this learnership equips young South Africans with critical IT support and retail service skills in a world-class environment.
What Is the iStore IT Support Retail Learnership?
The iStore IT Support Retail Learnership is a structured, work-based learning programme combining classroom instruction with practical on-the-job experience at various iStore locations across South Africa. It is ideal for youth looking to enter the world of IT and retail, particularly those eager to work with Apple’s innovative products and provide world-class technical support and service.
The programme focuses on developing skills in:
- Technical Support: Diagnosing and resolving issues on Apple devices such as iPhones, iPads, and MacBooks.
- Customer Service: Learning to deliver top-tier service in a fast-paced retail setting.
- Retail Operations: Gaining insights into inventory management, sales, and product knowledge.
- Troubleshooting Skills: Learning Apple’s systems and tools to efficiently assist clients with technical issues.
Who Can Apply?
iStore looks for candidates who are tech-savvy, enthusiastic about Apple technology, and dedicated to customer satisfaction. Minimum requirements typically include:
- Completed Matric
- Completed A+ N+ Qualification
- Basic knowledge of computer hardware and software
- Familiarity with common operating systems (e.g., Windows, macOS, Linux)
- Basic understanding of networking concepts and protocols
- Ability to troubleshoot and solve technical problems
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Strong customer service orientation
- Familiarity with support ticketing systems
No prior work experience is needed, making this a great entry point for recent school leavers or unemployed youth.
RESPONSIBILITIES:
- Provide technical support to customers in-store and over the phone
- Troubleshoot and resolve issues with software
- Install and configure new hardware and software for customers
- Provide support to customers on how to use their Apple products
- Maintain accurate records of customer interactions and repairs
- Work closely with other members of the technical team to ensure the smooth operation of the store
Why Join the Programme?
The iStore learnership is more than just a job—it’s a launchpad into the IT and retail industries. Participants benefit from:
- Accredited training aligned with industry standards.
- Mentorship from experienced professionals in Apple-authorised retail environments.
- Stipends to support your learning journey.
- A real possibility of permanent employment or progression to more advanced IT or retail roles post-learnership.
- Exposure to one of the world’s most recognised tech brands.
HOW TO APPLY:
Applicants are advised to:
- Prepare a detailed CV highlighting tech interests and customer service orientation.
- Ensure all certified documents (ID, Matric certificate) are updated and available.
- Include a compelling motivational letter explaining why they want to join the iStore team.
APPLY FOR THE ISTORE IT SUPPORT RETAIL LEARNERSHIP PROGRAMME FOR 2025 HERE
In a world increasingly driven by technology, the iStore IT Support Retail Learnership Programme presents an incredible opportunity to build a career in a growing sector. Whether you’re aiming to become a certified Apple technician or climb the ranks of tech-based retail, this learnership is your stepping stone to a bright and sustainable future.
CLOSING DATE: NOT SPECIFIED
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