FNB (First National Bank) is offering an exciting Learnership opportunity for unemployed South African youth who want to gain real workplace experience while completing a formal, registered qualification. This programme is designed to help young people build strong banking, customer service and business operations skills in one of South Africa’s leading financial institutions.
Quick Overview
| Opportunity | FNB Learnership Programme |
| Employer | First National Bank (FNB) |
| Who Can Apply | Unemployed youth interested in banking, admin, customer service and business operations |
| Programme Type | Learnership (Work + Registered Qualification) |
| Location | Various FNB branches nationwide |
| Application Deadline | Not specified (Apply ASAP) |
| Stipend | Market-related learnership stipend |
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About FNB (First National Bank)
FNB is one of South Africa’s “Big Five” banks and a division of FirstRand Group. The organisation is known for innovation, customer-centric financial services and supporting youth employment through structured programmes such as learnerships, graduate programmes and internships.
FNB’s workplace culture is driven by shared values such as service excellence, continuous learning, collaboration, respect, quality, and Treating Customers Fairly (TCF). Joining this learnership gives young job seekers the chance to build a career within a highly reputable financial services environment.
Job Description
The Learner Role at FNB is a development-focused position where you:
- Complete a formal, registered qualification (banking or business-related)
- Gain real, hands-on work experience in FNB branches or business units
- Support your team with research, analysis, administration, customer service, process work and project tasks
- Learn how to deliver high-quality customer interactions in line with FNB’s shared values
This role requires commitment, teamwork, a willingness to learn and a passion for helping customers.
What You Will Be Responsible For
- Customer Service
- Resolve customer complaints with professionalism and ownership
- Communicate with customers according to set service standards
- Collect and document customer feedback to improve service
- Provide technically accurate product information and advice
- Compliance & Quality
- Adhere to TCF (Treating Customers Fairly) principles
- Follow company policies and operating standards
- Maintain accurate records and activity reports
- Ensure quality checks are consistently met
- Operational Excellence
- Work with improved processes and procedures
- Identify risks that may increase business costs
- Suggest innovative ways to improve operations
- Contribute to system and process alignment
- Teamwork & Collaboration
- Work together with colleagues to achieve team targets
- Respect and value diversity and inclusivity
- Share information and knowledge that strengthens the team
- Personal Development
- Assess your own development gaps
- Create a personal development plan with your team leader
- Continuously work on improving skills and competencies
- Live the shared value: “I get better and better”
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Requirements
To qualify for the FNB Learnership Programme, applicants should:
- Be a South African citizen
- Be currently unemployed
- Be willing to complete a registered learnership qualification
- Have passion and interest in banking, finance, customer service or admin
- Be committed to personal growth and teamwork
- Have good communication skills
- Be able to handle customers professionally
- Show willingness to learn, grow and adapt
How to Apply (Step-by-Step Guide)
Follow these steps to submit a successful application:
Step 1: Visit the FNB Careers Portal
Go to the official FirstRand jobs website
Step 2: Search “Learnership”
In the search bar, type: Learnership / Learner / FNB Learnership.
Step 3: Select the FNB Learnership Opportunity
Open the relevant job post and read all details.
Step 4: Create a Profile or Log In
Register an account if it’s your first time on the portal.
Step 5: Upload Required Documents
You may need:
- Certified ID copy
- Updated CV
- Matric certificate / highest qualification
- Any supporting certificates
Step 6: Submit Your Application
Ensure your profile is complete and click Apply.
Step 7: Check Your Email Regularly
FNB will contact shortlisted candidates for assessments or interviews.
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Frequently Asked Questions (FAQ)
- Does FNB pay a stipend for this Learnership?
Yes. FNB offers a market-related learnership stipend to cover basic expenses.
- Can I apply if I have never worked before?
Yes. This programme is aimed at unemployed youth with no experience.
- What qualification will I receive?
A registered NQF-aligned learnership qualification related to banking or business operations.
- How long is the Learnership?
Typically 12 months, but duration may vary based on FNB’s requirements.
- Will I get a permanent job after the Learnership?
Employment is not guaranteed, but many learners are absorbed if vacancies exist and performance is strong.
Disclaimer
- Edupstairs does not accept applications on behalf of FNB.
- All information is sourced from the employer’s official advert.
- Always apply directly on official portals only.
- No fees are charged for any job application.
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