Joburg Water, a leading water services provider in South Africa, is offering an exciting career opportunity for individuals passionate about customer service and public engagement. The Customer Services Officer Vacancies are ideal for candidates who are committed to service excellence, enjoy solving problems, and thrive in a people-centered environment. This is more than just a job—it’s a chance to make a tangible impact on the lives of Johannesburg residents.
Why Consider a Role at Joburg Water?
As a public utility provider responsible for supplying clean water and managing sanitation services across Johannesburg, Joburg Water plays a critical role in daily life. With service delivery at the heart of its mandate, the organization requires skilled professionals who can ensure customer satisfaction through effective communication, responsiveness, and service monitoring. A Customer Services Officer at Joburg Water is not just a point of contact; they are the face and voice of the institution.
CUSTOMER SERVICES OFFICER X5
REMUNERATION:Â R246 300 BASIC SALARY PER ANNUM
JOB REQUIREMENTS
Essential qualifications and experience
- Grade 12
- Minimum of twelve (12) months previous Call Centre/Customer Service/Complaints experience within municipal or related industry
PURPOSE:
To provide an efficient call centre service by logging and resolving escalated customer or citizen’ complaints/queries while meeting or exceeding targets set by Johannesburg Water and the City of Johannesburg.
KEY RESPONSIBILITIES:
- Answer incoming calls in line with Johannesburg Water customer service standard daily.
- Direct complaints to the investigating unit.
- Demonstrate adequate understanding of the complaint’s point of view.
- Adequately identify the nature of the complaint.
- Make use of the correct resources towards dealing and resolving the complaint.
- Follow the procedures set by the office of the Ombudsman in logging complaints systematically.
- Attempt to resolve all complaints at first contact.
- Correctly forward all unresolved complaints to the investigation unit.
- Inform each complaint about the relevant turn-around time per query.
- Daily check up on all outstanding complaints logged.
- Follow up and escalate all outstanding complaints that are outside the Service Level Agreement timeframes.
- Subscribe customers that are not registered to Notify Me for any water alerts.
- Issue service interruption messages to affected areas.
- Produce monthly reports on alerts.
- Print all the job cards, maps and MRQC for the TCODES department.
- Log technical calls for all water prepaid vending machines.
To apply for the above position please use below link. https://share-eu1.hsforms.com/1aRNZG6WCSMe0Hq3u80FRDQew554
CLICK HERE FOR MORE INFO:
Why Work at Joburg Water?
Besides job security and structured career growth, Joburg Water offers:
- Competitive salary packages
- Ongoing training and skills development
- Opportunities to contribute to service delivery in Johannesburg
- A diverse and inclusive working environment
Working for a state-owned entity like Joburg Water also brings the benefit of serving your community directly, improving infrastructure, and supporting sustainable development goals.
If you’re looking for a purpose-driven role that combines customer interaction with real community impact, the Customer Services Officer vacancies at Joburg Water could be your ideal next step. Prepare your documents, apply confidently, and step into a career that truly matters.
CLOSING DATE: 23 JUNE 2025
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