The Department of Trade Industry and Competition invites suitably qualified applicants to apply for their Complaints Handling Manager Vacancy. The closing date for applications is the 14th May 2025
POST: MANAGER: COMPLAINTS HANDLING REF NO: (SID&ETB-080)
SALARY : R1 059 105.per annum (level 12) (All-inclusive remuneration package)
CENTRE : Sunnyside Pretoria
REQUIREMENTS :
- Undergraduate qualification (NQF Level 7) in Public Administration, Business Administration, Social Science, Economic Science, Law. or related field.
- Minimum of 3-5 years’ relevant experience in complaints handling and resolution at junior/middle management level.
Key Requirements:
- Proven experience in managing complaint handling systems and associated procedures.
- Ability to facilitate the development and maintenance of complaints databases and tracking mechanisms.
- Demonstrated ability to screen, analyse, and categorise complaints appropriately for investigation or referral.
- Experience in managing alternative dispute resolution processes and ensuring consistency in application.
- Sound leadership, project management, and financial management skills.
- Excellent analytical, negotiation, and communication (verbal and written) skills.Strong knowledge of the B-BBEE Act, PFMA, National Treasury Regulations, and the Constitution.
- Ability to manage and develop teams and contribute to strategic and operational planning.
DUTIES :
- Manage the development, implementation, and review of a comprehensive complaints handling system, ensuring its effectiveness and confidentiality at all times.
- Facilitate the creation and maintenance of a reliable complaints database and tracking system, monitor turnaround times, and ensure clients are kept informed of progress.
- Develop and implement a structured methodology for screening and analysing complaints, categorising them accurately, and ensuring appropriate referral or escalation.
- Manage and monitor the application of alternative dispute resolution processes, ensuring alignment with set guidelines and consistency in resolution practices.
- Oversee financial and human resources within the unit, provide strategic direction, and ensure alignment with the operational plan of the division.
- Compile and present regular reports on complaints trends, resolution outcomes, and system performance to inform decision-making at executive level.
ENQUIRIES : Ms K Xaluva, Tel No: 012 394 1563 / L Mdashe , 012 394 3103/ L Mabokela 012 394 1809
DOWNLOAD THE DEPARTMENT OF TRADE INDUSTRY AND COMPETITION VACANCIES ADVERT HERE
APPLICATIONS :
Can be submitted: Via e-mail to applications@thedtic.gov.za (Ref no. must appear in subject-line – if no reference no is provided the application may not be considered), by post to The Director: Human Resources Management, Private Bag X84, Pretoria, 0001; Hand-delivered to the dtic Campus, corner of Meintjies and Robert Sobukwe Streets, Sunnyside, Pretoria.
CLOSING DATE : 14 May 2025
NOTE :
The application must include a completed and signed new Z83 Form, and a detailed Curriculum Vitae. Applications received that do not comply with this requirement will not be considered. Certified copies of qualifications and Identity Document or any other relevant documents are to be submitted by only shortlisted candidates to HR on or before the day of the interview date.
Shortlisted candidates will be subjected to a technical exercise and the selection panel for the SMS position will further recommend candidates to attend a generic managerial competency-based assessment. Applications received after the closing date will not be considered. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
