The Companies and Intellectual Property Commission (CIPC) invites suitably qualified applicants to apply for their Call Centre Agent Vacancies (X9 Posts). The closing date for applications is the 24th January 2025
POSTS: CALL CENTRE AGENTS X9
- Ref No: T1000019; T1000020; T1000021; T1000022; T1000023; T1000024; T1000025; T1000026; T1000027
- Employment type: Fixed Term Contract – 5 Years
- Duration: 3 Years
- Location: Pretoria
JOB PURPOSE:
To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.
KEY PERFORMANCE AREAS:
- To receive and respond efficiently and effectively to inbound Customer calls;
- To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
- To determine and resolve Customer service requests and queries on preferably first call resolution;
- To accurately capture all calls received as prescribed and provide Customer feedback
- To contribute to improvement of organizational performance standards
REQUIREMENTS:
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management OR
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
- A Call Centre certificate will be an added advantage
- 1-2 years’ Call Centre experience
APPLICATIONS:
APPLY FOR THE CIPC CALL CENTRE AGENT VACANCIES HERE
Enquiries: 087 743 7074 / 7075 / 7I79
CLOSING DATE: 24 JANUARY 2025
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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