The National Credit Regulator (NCR) invites suitably qualified applicants to apply for their Call Centre Administrator Vacancy. The closing date for applications is the 21st August 2023
POSITION: CALL CENTRE ADMINISTRATOR
- Paterson Grade: B-Upper
- Salary: ranges from R103 300 – R 185 900 maximum
REQUIREMENTS:
- A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification, with at least 2 years relevant experience within financial services.
- Debt Counselling Certificate will be an added advantage.
DUTIES:
- Providing administrative support to the Call Centre.
- Interface with consumers via calls, emails and faxes for purpose of resolving enquiries related to NCA.
- Monitoring activities and maintaining records on enquiries received.
- Maintaining and controlling a functional filling of all assessed enquiries.
- Competently update and retrieve records on the system and deal with other administrative work as and when required.
- Accurately capture details of enquiries received for reporting purposes.
Knowledge:
- National Credit Act.
- Complaints resolution processes.
Skills:
- Team player with the ability to multitask.
- Service and results orientation.
- Computer skills (Microsoft Office).
- Communications skills (verbal and written).
- Customer relations.
- Good time management.
- Strong interpersonal and problem solving
- Conflict management
APPLICATIONS:
Suitable persons should send a detailed CV quoting the relevant reference number to:
DOWNLOAD THE CALL CENTRE ADMINISTRATOR VACANCY AT THE NATIONAL CREDIT REGULATOR (NCR) VACANCY PDF DOCUMENT HERE
CLOSING DATE: 21 AUGUST 2023
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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