Postbank has officially opened 100 Customer Service Clerk (CSC) positions across all nine provinces. These roles place you directly inside partnered retail stores, helping everyday South Africans access safe, affordable banking services.
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With a fixed-term contract, strong skills development, and exposure to modern digital banking systems, this opportunity is ideal for:
- Job seekers with customer service or cashier experience
- Youth looking to enter the banking and financial services sector
- Candidates wanting national exposure and long-term career growth
Quick Overview
Job Title: Customer Services Clerk (X100 Posts)
Employer: Postbank
Contract Type: Fixed-Term Contract
Closing Date: 16 January 2026
Locations & Posts Available
- KwaZulu-Natal: 18 posts
- Eastern Cape: 10 posts
- Limpopo: 6 posts
- Mpumalanga: 4 posts
- Northern Cape: 6 posts
- Western Cape: 34 posts
- Free State: 4 posts
- Gauteng: 8 posts
- North West: 10 posts
Note: Successful candidates may be required to move between sites within a 30km radius.
Purpose of the Role
The Customer Service Clerk (CSC) is Postbank’s frontline banking representative inside partner retailers.
Your role is to:
- Help customers start and complete banking transactions
- Ensure every transaction is secure, compliant, and accurate
- Teach customers how to move from assisted services to self-service channels
This role bridges the gap between traditional banking and modern digital banking.
Minimum Requirements
Essential
- Matric (Grade 12)
Preferred (Advantageous)
- NQF Level 5 or higher in:
- Banking
- Financial Services
- Customer Management
Experience
- Minimum 2 years customer-facing experience in:
- Banking
- Retail
- Financial services
- Teller, cashier, or customer service experience is a strong advantage
Skills & Systems
- Familiarity with Postbank or similar platforms (advantageous)
- Computer literacy:
- MS Word
- MS Excel
- PowerPoint
- Outlook
Key Responsibilities (What You’ll Actually Do)
Customer Interaction & Support
- Welcome customers and identify their needs:
- Deposits
- Withdrawals
- Redemptions
- Balance enquiries
- Book updates
- Authenticate customers using:
- South African ID
- Registered mobile number (MSISDN)
- Verify compliance:
- CIF profile
- KYC & AML requirements
- Educate customers on:
- Mobile App
- ATM solutions
- USSD banking
- Deliver professional, empathetic service
Transaction Facilitation
- Initiate assisted transactions via CSC terminal or tablet
- Generate secure barcodes or OTP slips
- Issue slips to customers for completion at retailer tills
- Confirm transaction status on the Ops Console
- Resolve issues:
- Expired OTPs
- Invalid accounts
- Failed validations
Operational Controls & Governance
- Track voucher lifecycle:
- Created → Used → Expired → Cancelled
- Submit daily reconciliations
- Log all exceptions for Call Centre or Back Office escalation
- Adhere to:
- Anti-fraud policies
- Data privacy regulations
- Security protocols
- Ensure vouchers expire within 60 minutes
Customer Education & Digital Migration
- Encourage self-service banking
- Demonstrate:
- App usage
- USSD processes
- Assist with:
- First-time digital activation
- PIN resets
- Device linking
Service Quality & Performance
- Maintain Postbank Service Level Agreements (SLAs)
- Participate in service improvement feedback sessions
- Protect customer data with strict confidentiality
How to Apply
Prepare the following documents:
- Updated CV
- Certified copy of ID
- Certified copy of Matric certificate
- Certified copies of post-matric qualifications (if applicable)
- Proof of residential address
All documents must be newly certified (not older than 3 months).
Send your application to the correct provincial email:
- KwaZulu-Natal: RecruitmentKZN@postbank.co.za
- Eastern Cape: RecruitmentEC@postbank.co.za
- Limpopo: Recruitmentlp@postbank.co.za
- Mpumalanga: RecruitmentMP@postbank.co.za
- Northern Cape: RecruitmentNC@postbank.co.za
- Western Cape: RecruitmentWC@postbank.co.za
- Free State: RecruitmentFS@PostBank.co.za
- Gauteng: RecruitmentGP@PostBank.co.za
- North West: RecruitmentNW@PostBank.co.za
Closing Date: 16 January 2026
How Edupstairs Helps You Prepare
At Edupstairs, we don’t just post opportunities—we help you win them.
Recommended Tools:
- Edupstairs Internship / Learnership Eligibility Checker
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- Grow your Confidence – 30-day Challenge
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- Edupstairs Simple CV Builder Tool
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- Edupstairs Career Personality Tool
- Daily Career Score Tracker
- Learnership and Internship Readiness Quiz
Edupstairs Advice
This is a golden entry point into banking—especially if you’ve been working in retail, customer service, or cashier roles.
- Apply early.
- Double-check your documents.
- Use a professional CV tailored for customer service.
- Be ready to explain how you help customers, solve problems, and follow procedures.
Opportunities like this don’t come often at this scale.
Career Growth Path After This Role
This position can open doors to:
- Bank Teller
- Client Service Consultant
- Operations Clerk
- Digital Banking Advisor
- Branch or Regional Support Roles
- Permanent Postbank employment
With experience, many CSCs progress into financial services careers or supervisory roles.
Frequently Asked Questions (FAQs)
Is this a permanent job?
No, it’s a fixed-term contract, but it offers valuable experience and future opportunities.
Can I apply without banking experience?
Yes, if you have strong customer service or cashier experience.
Can I apply for more than one province?
Apply only to the province where you reside or can work within a 30km radius.
Is Postbank a government entity?
Yes, Postbank is a state-owned bank focused on financial inclusion.
CLOSING DATE: 16 JANUARY 2026
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