First National Bank (FNB), one of South Africa’s most reputable financial institutions, is looking for passionate and customer-focused individuals to join its Call Centre team. With five exciting posts available, this is an opportunity for professionals who thrive on delivering exceptional service and resolving customer queries with efficiency and care.
As an FNB Call Centre Agent, you will play a vital role in supporting clients by providing accurate information, resolving queries, and ensuring customer satisfaction across telephone and digital platforms. This position offers a chance to build your career in banking while contributing to continuous service improvement in one of the country’s leading financial brands.
Key Responsibilities
Successful candidates will be expected to:
- Communicate telephonically with clients to provide accurate and clear product information.
- Deliver outstanding customer service through proactive, innovative, and solution-driven interactions.
- Resolve queries promptly and within agreed timelines, ensuring client satisfaction at all times.
- Maintain expert knowledge of specific products, pricing structures, application processes, and timelines to achieve set targets.
- Ensure that all client communications remain professional and contribute positively to the bank’s reputation.
- Record all client interactions accurately on the CRM system, ensuring full traceability and accountability.
- Provide efficient administrative support through timely planning, reporting, and updating of relevant information.
- Comply with governance, legislative, and audit requirements to maintain FNB’s trusted standards.
- Report regularly on call centre activities to identify opportunities for improvement and better results.
Candidate Profile
This role is best suited for individuals who are passionate about customer service and have the ability to thrive in a dynamic, high-pressure environment. To qualify, applicants should have:
- Qualifications: An NQF Level 5 qualification.
- Experience: 1 to 2 years of related call centre experience.
- Technical Exposure: Familiarity with Hogan and/or Call Centre CRM Systems.
- Skills and Attributes: Excellent communication skills, adaptability, the ability to analyse complex data, and a collaborative spirit.
FNB is seeking candidates who are adaptable, curious, and motivated to take initiative. The bank values employees who are willing to own tasks end-to-end, collaborate effectively, and drive positive outcomes.
Why Join FNB?
By joining the FNB Call Centre team, you will gain access to:
- Opportunities to network and collaborate across a leading financial institution.
- A progressive and agile working environment that encourages professional growth.
- The chance to innovate and take initiative, driving solutions that have a meaningful impact.
This is more than just a job; it’s an opportunity to be part of a high-performing organisation that values customer service excellence and employee growth.
How to Apply
If you are interested in joining FNB as one of their Call Centre Agents, ensure that your qualifications and experience align with the requirements. Take the next step in your career journey and apply today. FNB looks forward to engaging with passionate, customer-focused individuals who want to make a difference in the banking sector.
APPLY FOR THE FNB CALL CENTRE AGENTS HERE
CLOSING DATE: 29 OCTOBER 2025
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