Are you passionate about delivering exceptional customer service? Do you have experience in a call centre environment and want to take your career to the next level? The South African National Roads Agency SOC Limited (SANRAL) is offering 38 exciting job opportunities for Contact Centre Agents based at their Central Operations Centre (COC) in Centurion. This is your chance to join one of South Africa’s most vital state-owned enterprises dedicated to managing and maintaining the country’s national road network.
About SANRAL
SANRAL plays a critical role in South Africa’s transport infrastructure. With a vision to create a safe, efficient, and well-maintained national road system, the organisation ensures economic growth, job creation, and service delivery. As part of its commitment to enhancing service excellence, SANRAL is expanding its Contact Centre team and is now hiring dedicated and experienced professionals to fill 38 Contact Centre Agent positions.
Job Overview: Contact Centre Agent (X38 Posts)
Location:
Central Operations Centre (COC), 36 Assegai Wood Road, Centurion, Gauteng
Contract Type:
Permanent, full-time positions
Key Responsibilities:
- Responding to customer queries via telephone, email, or other communication channels
- Logging and updating calls using a CRM system
- Providing accurate information on e-tolling and other SANRAL services
- Ensuring a positive customer experience with professionalism and empathy
- Meeting daily targets for response time, resolution, and customer satisfaction
Minimum Requirements
To qualify for this role, applicants must meet the following minimum criteria:
- Educational Qualification: NQF Level 5 Certificate in Contact Centre / Customer Service
- Experience: Minimum of three (3) years of relevant work experience in a contact centre or call centre environment
Advantageous Skills & Experience
Applicants with the following experience will have an added advantage:
- CRM System Proficiency: Experience using Customer Relationship Management (CRM) software
- Telephony Systems: Familiarity with contact centre telephone systems such as SMARTZ or Avaya
Why Join SANRAL?
Working at SANRAL means contributing to a greater mission that benefits all South Africans. Employees enjoy a structured and professional work environment with opportunities for development and long-term growth. This is more than a job—it’s a chance to be part of a national legacy.
How to Apply
If you meet the minimum requirements and are ready to deliver world-class customer service, this is your opportunity to join a dynamic team. Applications must be submitted with the following:
- Comprehensive CV
- Certified copies of qualifications
- Contactable references
APPLY FOR THE SANRAL CONTACT CENTRE AGENT VACANCIES HERE
Act fast—these 38 posts won’t stay open for long!
Take the road to your future with SANRAL—apply today and help drive change in South Africa’s transport sector.
CLOSING DATE: 11 AUGUST 2025
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