Tracker, a leader in vehicle tracking and recovery solutions, is opening exciting opportunities for 10 Installation Support Agents to join its Scheduling Division in Randburg. These positions are offered on a 12-month fixed-term contract and are ideal for motivated, detail-oriented individuals who are passionate about customer service and thrive in a fast-paced environment.
This opportunity is perfect for youth and job seekers looking to build their careers in the contact centre and customer service space, while being part of a reputable, industry-leading company.
Job Purpose and Responsibilities
As an Installation Support Agent, your role will be crucial in ensuring seamless customer service delivery and maintaining Tracker’s high standards. Successful candidates will be expected to handle multiple responsibilities, including:
- Customer Interaction & Support
- Provide professional assistance to existing and prospective clients.
- Resolve queries promptly and ensure all service standards are consistently met.
- Take ownership of all queries and calls, ensuring resolution within service level agreements (SLAs).
- Sales & Marketing
- Assist in marketing Tracker products to new and current customers.
- Establish, build, and maintain strong relationships with partners and stakeholders.
- Scheduling & Administration
- Schedule fitments of Tracker units and liaise directly with technicians.
- Reschedule and manage appointments while maintaining high-quality schedules.
- Monitor effective use of Tracker technicians and outsource work when necessary.
- Handle data capturing, contract administration, daily reporting, and feedback.
- Manage potential cancellations and support regional scheduling relationships.
- Performance & Reporting
- Work to achieve and exceed set targets.
- Provide accurate statistical reports and maintain effective scheduling records.
Minimum Requirements
To qualify for this opportunity, applicants must meet the following requirements:
- Matric Certificate (Grade 12) – compulsory.
- Contact Centre Experience – at least 1 year.
- Language Proficiency – bilingual (English and Afrikaans advantageous).
- Technical Skills – computer literacy, accurate typing, and strong data capturing ability.
- Communication – excellent telephone manner and interpersonal skills.
- Analytical Ability – capable of problem-solving in a fast-paced environment.
- Personal Attributes – self-disciplined, punctual, reliable, and able to work independently.
- Other Requirements – confidence in recorded calls, strong time management, and the ability to work under pressure.
How to Apply
APPLY FOR THE TRACKER INSTALLATION SUPPORT AGENTS (X10 POSTS) 2025/2026 HERE
Why Apply?
This internship-style opportunity allows individuals to gain valuable corporate experience within a national leader in vehicle tracking services. You will be joining a motivated team, learning industry best practices, and contributing to customer satisfaction and operational excellence.
Tracker provides a dynamic environment where hard work and commitment are recognised, making this role an excellent stepping-stone for future career growth in administration, contact centre operations, and customer relationship management.
Our Conclusion
Tracker makes no guarantee of permanent employment after the 12-month contract; however, this opportunity is a career-building platform for candidates who wish to grow in the customer service and scheduling sector.
If you’re a diligent, hard-working individual who enjoys working under pressure while maintaining service excellence, this role is tailored for you.
CLOSING DATE: 16 SEPTEMBER 2025
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